Contextual Customer Insights

Popular Articles

13 Ways to Collect Customer Feedback for Your Website
13 Ways to Collect Customer Feedback for Your Website
How to Measure Customer Satisfaction in 8 Quick Steps
How to Measure Customer Satisfaction in 8 Quick Steps
Creating a Customer Satisfaction Survey: Best Practices and More
Creating a Customer Satisfaction Survey: Best Practices and More
Mobile App Survey: A Complete Guide
Mobile App Survey: A Complete Guide
5 Key UX Metrics & 8 KPIs to Measure User Experience
5 Key UX Metrics & 8 KPIs to Measure User Experience
A Comprehensive Guide To User Feedback
A Comprehensive Guide To User Feedback
Customer Effort Score (CES): A Detailed Guide
Customer Effort Score (CES): A Detailed Guide
How to Conduct User Experience Surveys: Templates & Best Practices
How to Conduct User Experience Surveys: Templates & Best Practices
How to Use Screening Questions in Your Survey – A Complete Guide
How to Use Screening Questions in Your Survey – A Complete Guide

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Qualaroo Hops Across the Pond for UX London

At some point amidst the clinking beer steins and hearty cheers in a myriad of languages, the downright magic of UX London dawned upon me. Still, it was hard to really put my finger on. It wasn’t just the phenomenal speakers I’d heard all day, though the talks were edifying. Sure, the venue was hip...
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How to Get Customers to Actually Fill Out Your NPS Survey

How to Get Customers to Actually Fill Out Your NPS Survey

You can only grow if your product adds concrete value for a significant number of people. With two simple questions, Net Promoter Score (NPS) cuts through the BS and tells you point blank whether you’re delivering that value to your customers, and how you can deliver more. Unfortunately, even though the NPS can provide critical...
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NPS in Product Management: Make Product Decisions That Reduce Churn

NPS in Product Management: Make Product Decisions That Reduce Churn

NPS in product management is the practice of using Net Promoter Score data, not just to report customer sentiment, but to drive specific decisions: which features to fix, which users to rescue, and where the product is losing people it should be keeping. Most product teams collect NPS. Very few know what to do with...
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Why You’re Getting Rotten NPS Data and How to Fix It

Why You’re Getting Rotten NPS Data and How to Fix It

As a marketer, you’re drowning in data. With dashboards tracking everything from web traffic to email list growth, you probably feel overloaded with information. Every time a customer sneezes, you hear about it. Your Net Promoter Score (NPS) often feels like just another thing you have to look at. NPS is incredibly valuable, but most...
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Introducing the Marketer’s Guide to Surveying Users

Introducing the Marketer’s Guide to Surveying Users

As marketers, we all know, at some level or another, that listening to our customers is critical to the success of our business. But figuring out what to ask our customers—not to mention when and how—isn’t easy. In fact, one of the first questions we get asked when someone tries Qualaroo is “What should I...
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Introducing Qualaroo’s New Integration with Optimizely Audiences for Personalized Web Experiences

Today we’re excited to announce our new integration with Optimizely Audiences. Now you can use visitors’ answers to Qualaroo surveys to personalize their experience on subsequent website visits. This makes it easy to personalize on visitor attributes that aren’t immediately obvious based on clickstream data. For example, a SaaS company with a sales process that...
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Want to Tackle Search Marketing like a Growth Hacker?

Growth hacking is all about finding new edges on your competition, and you can apply it’s principles just as effectively to existing marketing channels as you can for new ones. Search engine marketing is no exception. In fact, because search marketing is so competitive, marketers must constantly be on the lookout for new ways to...
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