What Is Customer Experience Management

CEM is the one-stop solution to keep customers satisfied

Collect, sort and share customer feedback with relevant teams (or specific people like HODs) through one versatile customer experience management software. It’s difficult to handle customer experience (CX) issues coming from multiple sources like online surveys, live chat, emails and even social media. Online customer experience management brings it all together, letting you deal with it as a collective organization rather than as disconnected teams. Customer experience software also allows for a consistent handling of customers no matter which channel they use to interact with your brand. This is the very definition of customer experience management (CEM).

  • tick Qualaroo Organize customer feedback in one place
  • tick Qualaroo Share with teams & handle issues proactively
  • tick Qualaroo Get overview plus in-depth CX reports
  • tick Qualaroo Cover all channels of customer feedback

Capture Customer Sentiment In-Context

Qualaroo Nudge™ is 10x more powerful than email surveys
Capture Customer Sentiment In-Context

Recollection of customer experience (CX) drops very fast once a customer leaves your website or app. Collect feedback from customers while they are looking at your product in real-time with customer experience management (CEM) software. Ask the right questions at the right time using our proprietary Qualaroo Nudge™ technology, which is 10x more powerful than 'after the fact' email surveys. Gauge customer sentiment accurately with our IBM Watson Sentiment Analysis technology that turns textual survey results from customers into an emotional score for your brand. Make business decisions based on data-backed insights rather than assumptions with our customer experience management software.

  • tick Qualaroo Collect customer feedback in-context
  • tick Qualaroo Understand emotion with Sentiment Analysis
  • tick Qualaroo 10x more powerful than email surveys
  • tick Qualaroo Devise data-based business strategies

Ask Anywhere; Store Answers In One Place

Collect customer experience feedback across all digital platforms
Ask Anywhere; Store Answers In One Place

Give visitors a seamless CX, no matter which platform they use, whether it is your website, mobile-optimized site, social media channels, email, or support channels like phone and live website chat. Delight your customers with seamless online customer experience management, whether they are in your app, on your desktop website or using a mobile browser to access your product or service. Every Qualaroo Nudge™ blends tastefully into your platforms, and you get the answers you need with precisely targeted, brief surveys that don’t annoy customers or prospects. Deliver a consistent CX by bringing together feedback from all customer-facing touch points with our customer experience management platform lets your teams.

  • tick Qualaroo Encourage feedback with unobtrusive surveys
  • tick Qualaroo Customize surveys with your logo & palette
  • tick Qualaroo Ask without irritating, interrupting or emailing
  • tick Qualaroo Offer a consistent customer experience

Visualize Areas for Improvement

Uncover visitor intent & understand customer demand
Visualize Areas for Improvement

Qualaroo is a versatile customer experience software that helps you understand what your customers expect when they visit your website (desktop as well as mobile) or app. Find all the places in your product or service where there is room for improvement with our comprehensive customer experience management system. Uncover the why with exit intent questions if they are leaving unsatisfied. Address the most pressing concerns and improve customer experience based on customer feedback using our customer experience management solutions.

  • tick Qualaroo Identify improvable areas through feedback
  • tick Qualaroo Understand expectations with Sentiment Analysis
  • tick Qualaroo Uncover the ‘why’ with exit intent surveys
  • tick Qualaroo Improve CX with unobtrusive Nudges™

Integrate With More Platforms

Leverage data from varied software to improve CX
Integrate With More Platforms

Customer experience management tools cover a huge variety of software. No doubt, your business uses multiple software that contains information about customers that you can use to improve CX. Collect and analyze all this information through integrations with customer experience software. Qualaroo integrations let you draw in and assess customer feedback from most popular platforms used by your teams. Through integrations, your insights come from sources like live chat, website analytics, CRM, sales & marketing, and many more in addition to the usual feedback channels like surveys and emails.

  • tick Qualaroo Integrate more software platforms for insights
  • tick Qualaroo Analyze website data in-context of CX
  • tick Qualaroo Gather CX information from multiple sources
  • tick Qualaroo Get every team on the same page

Measure & Improve Customer Experience

Get the pulse of customers with tried & tested surveys
Measure & Improve Customer Experience

Gauge customer experience (CX) with our qualitative as well as quantitative survey templates. Deploy Net Promoter Score® via our CX management software to know the percentage of customers who would recommend your brand. Use Customer Effort Score survey to ascertain how easy (or difficult) it was for a customer to get their issue resolved. Determine how easily users completed a task or process based on Qualaroo’s User Effort Score survey.

  • tick Qualaroo Quantify CX accurately using our templates
  • tick Qualaroo Use NPS to measure customer loyalty
  • tick Qualaroo Measure effectiveness of customer support with CES
  • tick Qualaroo Determine usability, user sentiment & satisfaction with UES

Complete Customer Experience Management Solutions

Including Help Desk, Live Chat, Long-form Surveys & Qualaroo Intercept Surveys
Complete Customer Experience Management Solutions
Help Desk

Bring your teams together to manage all your customer-facing emails in one shared inbox and delight customers with faster support.

Live Chat

Never miss a single support opportunity with 24x7 live chat support. Offline chats are automatically converted into help desk tickets.

Long-Form Surveys

Get access to over 100,000 ready-to-use long-form survey questions and collect in-depth customer feedback hassle-free.

Qualaroo Intercept Surveys

Use our proprietary Nudge™ technology to ask in-context questions to your targeted website visitors & app users in the moment.

Simple & Easy
Simple & Easy

For all skill levels. No software download or HTML skills needed.

Websites, Products & Apps
Websites, Products & Apps

Install code to get user feedback on websites, products & mobile apps.

Customize & Brand
Customize & Brand

Brand your Nudges™ with customized fonts, colors, logos & more.

Advanced Targeting
Advanced Targeting

Ask the right users at the right time for unparalleled user feedback.

Ask Any Question
Ask Any Question

Choose from over 10 question types for the perfect question, every time.

Professional Templates
Professional Templates

Never start another survey from scratch with our professional templates.

Question/Decision Branching
Question/Decision Branching

Ask the right questions to the right users politely & delightfully.

Prototype Testing
Prototype Testing

Capture user feedback quickly and painlessly at every stage.

AI Analytics & Reports
AI Analytics & Reports

Watson Sentiment Analysis, Wordcloud & advanced analytics.

Testimonials

  • Every point of individual feedback enables us to take action.
    Having ongoing consumer input and feedback is paramount. Today I might ask them for feedback on the new site experience, tomorrow I want to talk about what the customer is searching for and days later I can ask how their ordering experience was. That variety and the quick pulses help us enormously.
    Ajantha Suriyanarayanan
    Ajantha Suriyanarayanan,

    Director of Consumer Insights for Art.com

  • Using Qualaroo we got to hear feedback from our visitors in their voice.
    We used the data to develop and completely redesign our branded landing page and validate our hypotheses. Qualaroo gave us a 16% lift in conversion at 98% statistical significance.
    Jaxon Lam
    Jaxon Lam,

    Senior Strategist at Web Growth, Hootsuite Media Inc.

  • Qualaroo's simplicity made it a top choice for us
    To expand to an ever-evolving market like Twilio’s, you need to work quickly to stay in tune with the challenges customers face – both the ones they face today and the ones they will face tomorrow. Customer discovery efforts are critical. How do you best put yourself in the customer’s shoes, and do so in a way that is efficient and easy to do at all stages of product development?
    Laura Schaffer
    Laura Schaffer

    Product Manager for Twilio’s Experimentation Platform

Want to know what your customers think?

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