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Watson Sentiment Analysis, Wordcloud &
App feedback software lets you collect customer and user feedback from within an app. It could be your own app developed in-house, or a third-party app that you have customized for your business. Integrating app feedback software is a great way to understand what your customers are looking for, and whether they are satisfied or not with the app's usability. Watch this quick video to know How App Feedback Software Works.
The easiest way to collect app feedback is via app feedback software. Just place an in-app survey form that asks questions that matter at the right time to learn about the app's usability and design. With an unobtrusive survey form, you can get specific feedback while the customer is using the app. Now, you only need to filter the right data and analyze it to learn how to reduce app abandonment and increase engagement. Read this quick guide to understand How to Collect In-App Feedback.
The major difference is in the context of collecting customer feedback. While email feedback is sent for the customer to respond to after their visit is over, app feedback prompts the user to share their thoughts while they are within the app. To know more, check out this Comprehensive Guide to User Feedback.
In-app feedback can be monitored in real-time or later. You can use an in-app feedback software that sends notifications about received responses, filters and analyzes the feedback to extract useful information that helps you learn about user expectations. A good example is using AI-Powered Sentiment Analysis to improve user experience. Read more to understand How to Monitor In App Feedback using IBM Watson.