Solicit customer feedback while your users are engaged in your product. Gather really specific types of feedback about your product and ask pointed questions for clear, actionable data. This makes the data you obtain more valuable because it’s given in real-time. You can segment users based on pricing tiers, how long they’ve been a customer, trial or not, and more.
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User Experience (UX) feedback software is used on your website or mobile app to record and evaluate how the users find the experience while using your product or service. With UX feedback software, you provide the website visitors and app users the opportunity to give well-timed and specific feedback. Watch this video to know What is UX Feedback Software.
The more appealing your design and the smoother your product's functionality, the more likely you are to gain more and more users. It lets you collect user insights on design and UX prototypes, conduct competitor research plus prevent design mistakes & usability issues before deploying the final design. A better UX attracts more users and revenue opportunities. Watch this video to learn Why is UX Feedback Important.
Use simple, short, and succinct surveys. Users are most likely to give their heartfelt responses when given freeform text boxes to type into, especially after a bad experience. These negative responses can be a goldmine of insight into user behavior, as long as you target the right users at the right time. Check out this blog to know How to Collect UX Feedback Without Distracting the User Experience.
Decide what you want to verify or find out, don't over ask, use simple & clear language, ask questions users can really answer, avoid double-barrelled & leading questions, avoid social sanctioning, use open and closed-ended questions wisely, start with general questions and end with specific ones. Learn from these In-App Feedback Strategies to Collect UX Feedback.