Qualitative vs. Quantitative Research: How to Get the Best of Both Worlds
Learn about qualitative vs. quantitative research, how to collect feedback data for each research, how to use both and more to get the results you need
17 Game-Changing UX/UI Tools for Designers & Researchers
As a UX/UI designer, you may have good ideas, but ideas alone don’t create unique user experiences and engaging interfaces. You need a reliable tech stack and robust UX/UI tools to efficiently sketch, design, prototype, and test your interfaces. But where do you find such tools? How do you avoid wasting time and money on...
10 Mopinion Alternatives for UX and Product Teams Collecting Feedback
Mopinion alternatives are worth a look when the feedback form works, but the plan around it does not. Mopinion collects website, app, and email feedback well and tags comments by theme. Yet Capterra’s pricing notes say its entry package covers web or email, not both, and that billing is per user. A team that wants...
14 Best Live Chat Software for Customer Support (2026)
Are you searching for the best live chat software that meets your customer service and support needs? If that’s a YES, then you’ve landed on the right page. There are a lot of businesses that search for the best live chat software options in the market. That’s because they’ve understood the benefits it brings to...
Qualaroo Was Rated as the ‘Best Value Software’ for Fall 2021 by SoftwareSuggest
Another Category, Another Recognition. We are proud to announce that SoftwareSuggest, one of the largest independent software review platforms, awarded Qualaroo as the ‘Best Value Software’ for Fall 2020. Qualaroo was also ranked among the Top survey softwares of 2022 and Best Market Research Software of 2021 by SoftwareSuggest. We are always striving to make...
NPS Detractor: Follow Up Steps That Win Back Users
A Net Promoter Score or NPS collected with NPS survey tells you where you stand with customer loyalty — but it’s what you do with that score that determines how you’ll grow. You learn how to build up your customer base when you find out the reasons for each score. You learn how to delight...
How to Collect Customer Feedback: What to Use, When to Ask & How to Act
Collecting customer feedback sounds simple. Add a survey. Ask a question. Read the responses. In reality, most teams collect plenty of feedback and act on almost none of it. The survey runs. Responses come in. Then they sit in a spreadsheet while the team ships based on instinct anyway. You know people are dropping off,...
15+ Best Help Desk Software Solutions in 2026
Finding the best help desk software for your business is not as easy as spotting the sun on a clear, bright day. You have to visit dozens of product websites, endlessly scroll through product reviews, decode pricing terms and conditions, consult your service experts, and whatnot. Moreover, with every company claiming their tool is the...
12 Best SurveySparrow Alternatives With Pricing and Features
If you’re evaluating a move away from SurveySparrow, the decision usually comes down to one of three things: pricing that doesn’t scale cleanly, analytics that don’t go deep enough, or survey deployment that requires more technical lift than your team has capacity for. This list is built around those specific triggers. While there are thousands...
10 Best Refiner Alternatives for Teams to Capture Better In-App Feedback
We are back with another installment of our 'best of series'. Today let's look at some of the best Refiner.io alternatives.