Once you know ‘why’, you can identify their intent and address customer demand with a focused approach.
This last attempt to keep visitors from leaving your website can work wonders for improving conversion rates.
A few examples of ‘in the moment’ questions to ask in instant surveys for customer feedback:
Ask them the right question at the right time, and based on their response, redirect them to the page that has that feature.
- Redirect them to the appropriate landing page
- "Does this page contain the information you were looking for?"
If they show buying intent but are hesitant, they can be served the right Nudge™ to persuade them. To do this, Qualaroo includes intelligent question branching so you can serve a unique follow up question based on a previous answer.
For example, when a user answers that a certain feature is important for them, you can ask them why that feature is so important. This is like peeling back layers of an onion to get to the heart of a specific user need, and then fulfilling it.