Intelligent Feedback Means Quicker Response Times and Happier Customers
Sentiment Analysis Powered By IBM Watson
Belron uses Sentiment Analysis With Qualaroo to Improve User Experience
Receive an accurate sentiment analysis for all open text feedback comments Supports the use of emojis
Detects the topic of text feedback without having to read a single word Route results based on keyword to the appropriate team in realtime
Joy, Anger, Disgust, Sadness, and Fear scores for all text comments empower you to offer tailored experiences depending on how your customer feels.
Qualaroo is the only realtime feedback platform with a native integration for IBM Watson.
With Qualaroo’s Sentiment Analysis, companies can automatically collect the sentiment, keyword and emotional scores of text-based feedback from their users.
How companies are using it today:
- Realtime results from NPS survey via SMS.
- Overall product analysis from a beta user group.
- Instant notifications of feedback via Slack