When I talk to product and CX teams collecting feedback at scale, they all say some version of the same thing: getting responses was never the hard part, making sense of thousands of open-ended comments is.  AI sentiment analysis is what turns that pile of comments into something you can actually act on. I have...

Your NPS score looks fine. Your CSAT is acceptable. But customers are quietly churning, and you are not sure why. That gap, between what your metrics say and what your customers actually feel, is exactly where customer sentiment analysis lives. It reads the words behind the numbers and tells you whether “it’s fine” means satisfied...