Customer Feedback Loop: What Is It & Best Ways to Close It
Want to create a customer feedback loop that works? Explore detailed steps & practical tips to design a constant feedback loop & improve customer experience
35+ Excellent UX Survey Questions You Need to Ask
Discover the most useful user experience survey questions to create an amazing experience for your users. Learn how to ask them with the best UX practices.
70+ Best eCommerce Survey Questions To Grow Your Business in2024
Don't know what to ask your eCommerce customers? Here is the list of best eCommerce survey questions for your website & app to collect contextual feedback.
23 Customer Communication Tools For Positive Interactions 2024
It takes a lot to keep a business in good shape. And one key aspect of this is happy customers. Along with excelling at your primary services/products, the type of support and interactions you offer to the customers significantly impact their experience. From resolving major customer issues and small queries to understanding customers for delivering...
30 UX Mistakes Leading You Away From Great Design & Experience
Want to improve the performance of your website? Start by fixing these three common pitfalls that can be dragging you down.
60+ Popup Survey Questions to Ask Your Visitors & Customers 2024
So you’re here to know what to ask your customers in the form of pop-up survey questions. But what good is a list if you don’t know when to ask such questions during a customer’s journey with you? Here you’ll find questions based on different touchpoints across the customer journey and the interaction type between...
24 Best Customer Experience Management Software & Tools in 2024
A positive and memorable customer experience has a huge impact on whether your customers will keep using your service in the long term or move onto your competitors. Such customer experience encompasses a wide range of factors, from customer service interactions to personalization and user journey optimization. According to Gartner’s customer experience study, two-thirds of...
20+ Website Feedback Tools You Can’t Ignore in 2024
Unlike physical stores, you can’t approach customers personally or set up kiosks on your website to collect their opinions and experience with your brand, products, or services . But what you can do is trigger feedback surveys either using popup surveys or feedback widgets or track their behavior online using heatmaps. There are several ways...
12 Best Usability Testing Tools for an Effective UX Strategy
Check out the top usability testing tools to gain insights on your customers’ experience with your products. Choose the right UX testing tools to ace your UX strategies.
10 Best Customer Retention Software To Consider in 2024
Bringing new customers in is one thing and retaining them is a whole different story. Everything from your website and mobile app to your product/service contributes to shaping the customer experience that determines how well you can retain customers. So, if you want to ace every interaction and give customers a reason to stay, you...