April 4, 2019

4 Reasons You Should Invest in User Research Now, Not Later

This post was written by Qualaroo team member Sarah Cantu.

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March 26, 2019

How to Leverage NPS for Greater Retention and Product Stickiness

The Net Promoter Score (NPS) has historically been the single key indicator of success for customer service teams across most industries.

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March 14, 2019

Are You Missing Out on User Feedback That Could Impact Your Bottom Line?

At Qualaroo, we believe that user feedback is at the heart of the success of all businesses. Our mission is to make user research faster, easier, and more accessible for companies of all shapes and sizes.

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March 6, 2019

4 Feedback Alternatives to Focus Groups

When it comes to methods of gathering feedback, the gold standard for marketers is the in-person focus group. This format offers an opportunity to gather opinions, verbal feedback, and observation of attitudes about your product. However, focus groups can also be costly and time-consuming, which can be prohibitive for small teams or small budgets. But this shouldn’t hold you back from gathering high-quality feedback.

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February 21, 2019

4 Qualaroo Integrations That Let You Act Fast on User Feedback

At Qualaroo, we know that user feedback should be integral to your UX and digital product strategy. After all, your product, sales, and marketing teams are not mind readers. User feedback contextualizes what your users want and eliminates the guesswork of product development.

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February 11, 2019

Three Strategies for Uncovering What Your Users Aren’t Telling You

How can you know what someone thinks when they aren’t vocalizing their thoughts or feelings? How do you solve problems for users who aren’t providing you with raw feedback (or any feedback for that matter)? This is a consistent challenge UX and marketing professionals face. Without a written response, reaction or review, it can be difficult to know how to improve your product and its user experience.

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January 28, 2019

Increase Your User Feedback Response Rate with Qualaroo + CDN

Over the past few months, we’ve made a number of updates to Qualaroo designed to make your experience better: like revamping our Sentiment Analysis and NPS reporting experiences. Today we’re excited to announce another such release: Qualaroo now supports Content Delivery Network (CDN)!

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January 18, 2019

Is The Number of Clicks Really that Important?: Debunking the 3-Click Rule

Like any field, there are ideas and best practices in web design and experience that have become central tenets. While these “laws” are meant to improve web usability and experience, they’re certainly not immutable.

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January 10, 2019

My Dear Watson: Sentiment Analysis and More Now Live in Beta Reporting Dashboard!

In November, we released a set of new reporting functionality in Qualaroo’s reporting dashboard. Complete with improved NPS reporting, nudge performance statistics at a glance, and word clouds, we brought you new ways to get more out of your Qualaroo experience.

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December 27, 2018

9 UX Trends To Watch Out For in 2019

One of the most interesting things about UX is that it’s all around us, whether we like it or not! While there’s a user experience involved in using our favorite social media platforms, there’s also one involved in chewing a piece of gum.

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