Contextual Customer Insights

Over the past few months, we’ve made a number of updates to Qualaroo designed to make your experience better: like revamping our Sentiment Analysis and NPS reporting experiences. Today we’re excited to announce another such release: Qualaroo now supports Content Delivery Network (CDN)! What is CDN and Why it Matters: If you’re not familiar with...

In November, we released a set of new reporting functionality in Qualaroo’s reporting dashboard. Complete with improved NPS reporting, nudge performance statistics at a glance, and word clouds, we brought you new ways to get more out of your Qualaroo experience. Now we’re introducing even more ways to help you better sort through your insights,...

One of the most interesting things about UX is that it’s all around us, whether we like it or not! While there’s a user experience involved in using our favorite social media platforms, there’s also one involved in chewing a piece of gum. This makes the world of UX dynamic and fast-paced, with a lot...

Get out your planners UXers! We’ve put together a list of the top UX events around the world to watch out for. From interaction design to social change, there are a lot of themes to choose from.  The events are grouped by relevant topics and you’ll find details like pricing, dates, and more. Read over the...

Do you know what ‘Bad UX’ looks like?  If not, a simple search on Twitter will get you loads of tweets from frustrated customers, begging for a resolution for their bad experience. For example, the user below shares their flawed UX with a tool named Opensea, a leading NFT marketplace.  There’s too much back and...

Users are at the heart of what all businesses do. If you don’t understand who they are and what they care about, creating solutions or anything of value for them becomes difficult if not impossible. That’s why Qualaroo is dedicated to collecting and analyzing user insights across a number of platforms. At the same time,...

Last week we sat down with our friends at ProfitWell (formerly known as Price Intelligently) to discuss all things pricing. Patrick Campbell, the team’s CEO, gave us insight into how the ProfitWell team helps their clients perfect pricing to maximize profits. If you weren’t able to tune in, don’t worry! Keep reading for the webinar...

This article was contributed by Matthew Barber, Account Executive at Qualaroo. Recently, I found myself grasping at straws trying to re-engage sales opportunities that went silent on me. The majority of the time I’m able to schedule follow up meetings on the first calls with my clients. However, there’s always the occasional slippery prospect that...

For many software-as-a-service (SaaS) companies, the homepage is a major contributor to closing sales. It must demonstrate your value, stand out from the pack and ultimately convert prospects into customers. That being said, homepage copy is arguably the most important factor in any SaaS website. To help you put your best foot forward, we’re sharing...