Contextual Customer Insights

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In-app Survey Guide – Design, Best Practices & Examples

In-app Survey Guide – Design, Best Practices & Examples

In-app surveys play an important role in business growth, and great in-app survey designs make continuous customer-driven product development much more impactful. How? There are over 7 million apps in Apple and Google Play Store combined. Every business has an end goal of creating an app that speaks to its customers, and the more you...
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Ask These 50 Consumer Behavior Survey Questions to Tap Into Their Minds

Ask These 50 Consumer Behavior Survey Questions to Tap Into Their Minds

Whether you’re starting a business, launching a new product/service line, or trying to gauge your success — everything starts with understanding the customers.  Who are you targeting? What are their preferences? What kind of environment do they live in? What factors influence their decision-making? These are just a few examples of what you need to...
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21 Customer Communication Tools For Positive Interactions [2023]

21 Customer Communication Tools For Positive Interactions [2023]

It takes a lot to keep a business in good shape. And one key aspect of this is happy customers. Along with excelling at your primary services/products, the type of support and interactions you offer to the customers significantly impact their experience. From resolving major customer issues and small queries to understanding customers for delivering...
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