Contextual Customer Insights

In-app surveys play an important role in business growth, and great in-app survey designs make continuous customer-driven product development much more impactful. How? There are over 7 million apps in Apple and Google Play Store combined. Every business has an end goal of creating an app that speaks to its customers, and the more you...

Conduct on-site surveys on your website to know who your visitors are, what they think about your website, why they leave and improve conversions.

Whether you’re starting a business, launching a new product/service line, or trying to gauge your success — everything starts with understanding the customers.  Who are you targeting? What are their preferences? What kind of environment do they live in? What factors influence their decision-making? These are just a few examples of what you need to...

It’s never too late to harness the power of intercept surveys for your business. Read all about the types, benefits, & how to create a flawless intercept survey.

Explore the top online survey tools, both free & paid to master the customer experience game. Compare the features, pros, & price for each tool to pick the best one.

Want to create a customer feedback loop that works? Explore detailed steps & practical tips to design a constant feedback loop & improve customer experience

Discover the most useful user experience survey questions to create an amazing experience for your users. Learn how to ask them with the best UX practices.

Don't know what to ask your eCommerce customers? Here is the list of best eCommerce survey questions for your website & app to collect contextual feedback.

It takes a lot to keep a business in good shape. And one key aspect of this is happy customers. Along with excelling at your primary services/products, the type of support and interactions you offer to the customers significantly impact their experience. From resolving major customer issues and small queries to understanding customers for delivering...