Contextual Customer Insights

Popular Articles

13 Ways to Collect Customer Feedback for Your Website
13 Ways to Collect Customer Feedback for Your Website
How to Measure Customer Satisfaction in 8 Quick Steps
How to Measure Customer Satisfaction in 8 Quick Steps
Creating a Customer Satisfaction Survey: Best Practices and More
Creating a Customer Satisfaction Survey: Best Practices and More
Mobile App Survey: A Complete Guide
Mobile App Survey: A Complete Guide
5 Key UX Metrics & 8 KPIs to Measure User Experience
5 Key UX Metrics & 8 KPIs to Measure User Experience
A Comprehensive Guide To User Feedback
A Comprehensive Guide To User Feedback
Customer Effort Score (CES): A Detailed Guide
Customer Effort Score (CES): A Detailed Guide
How to Conduct User Experience Surveys: Templates & Best Practices
How to Conduct User Experience Surveys: Templates & Best Practices
How to Use Screening Questions in Your Survey – A Complete Guide
How to Use Screening Questions in Your Survey – A Complete Guide
14 Effective Customer Success Strategies to Craft an Unforgettable CX

14 Effective Customer Success Strategies to Craft an Unforgettable CX

If you want loyal brand ambassadors and not just one-time customers for your B2B or B2C setup, you need to have customer success management in place. From the small things like resolving customer tickets in record time to more elaborate ambitions like creating a loyalty program, customer success strategies are what take your customer experience...
Read More
Microsurveys: Your One & Done Solution for High Response Rate & UX

Microsurveys: Your One & Done Solution for High Response Rate & UX

It doesn’t matter how awesome your product is or if you offer the best-in-the-biz user experience; long surveys are not customers’ cup of tea. You can’t expect a high response rate on your surveys if they demand a chunk of user time. More so, surveys with random questions without aim make the matter worse. So,...
Read More
How to Track User Behavior on Website & Improve user experience

How to Track User Behavior on Website & Improve user experience

User behavior is key to understanding how your users interact with your brand and products.  And once you analyze that interaction, you’ll be able to discover any pain points that exist and improve customer experience.  But how do you analyze user behavior in the first place? Let’s say you have a brick-and-mortar store where you...
Read More
11 Game-Changing Ways to Improve Your App Ratings & Reviews

11 Game-Changing Ways to Improve Your App Ratings & Reviews

Raise your hand if you also aggressively read reviews and ratings for every app you download. For many users, reviews and ratings can make or break their minds about an app. It’s how they distinguish a good app from a bad one. But they are equally, if not more, crucial for app owners. App ratings...
Read More
In-app Survey Guide – Design, Best Practices & Examples

In-app Survey Guide – Design, Best Practices & Examples

In-app surveys play an important role in business growth, and great in-app survey designs make continuous customer-driven product development much more impactful. How? There are over 7 million apps in Apple and Google Play Store combined. Every business has an end goal of creating an app that speaks to its customers, and the more you...
Read More
Ask These 50 Consumer Behavior Survey Questions to Tap Into Their Minds

Ask These 50 Consumer Behavior Survey Questions to Tap Into Their Minds

Whether you’re starting a business, launching a new product/service line, or trying to gauge your success — everything starts with understanding the customers.  Who are you targeting? What are their preferences? What kind of environment do they live in? What factors influence their decision-making? These are just a few examples of what you need to...
Read More