Contextual Customer Insights

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60+ Popup Survey Questions to Ask Your Visitors & Customers (2023)

60+ Popup Survey Questions to Ask Your Visitors & Customers (2023)

So you’re here to know what to ask your customers in the form of pop-up survey questions. But what good is a list if you don’t know when to ask such questions during a customer’s journey with you? Here you’ll find questions based on different touchpoints across the customer journey and the interaction type between...
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24 Best Customer Experience Management Software & Tools in 2023

24 Best Customer Experience Management Software & Tools in 2023

A positive and memorable customer experience has a huge impact on whether your customers will keep using your service in the long term or move onto your competitors.  Such customer experience encompasses a wide range of factors, from customer service interactions to personalization and user journey optimization. According to Gartner’s customer experience study, two-thirds of...
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30 Best Website Feedback Tools for 2023

30 Best Website Feedback Tools for 2023

There’s no debate that website feedback tools are necessary to ensure that your website is designed for the visitors and customers. These tools help to map customer behavior, purchase intent, and motivation to improve conversions. The problem is which website feedback software would suit your needs. Plenty of them are there in the market with...
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10 Best Customer Retention Software To Consider in 2023

10 Best Customer Retention Software To Consider in 2023

Bringing new customers in is one thing and retaining them is a whole different story.  Everything from your website and mobile app to your product/service contributes to shaping the customer experience that determines how well you can retain customers. So, if you want to ace every interaction and give customers a reason to stay, you...
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Top 10 Customer Success Tools & Software That Work (2023 Edition)

Top 10 Customer Success Tools & Software That Work (2023 Edition)

Who doesn’t want happy customers, high conversions, and a negative churn rate (kidding, there’s no such thing, but you get the point)? It sure seems easy, but achieving all this requires businesses to focus on one crucial thing – customer success. Providing a smooth, hiccup-free user experience distinguishes your brand from your competitors for the...
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