Qualaroo Blog - User Research and Customer Feedback Trends - Page 24 of 29
July 13, 2016

Customer Feedback is the Key to a Better Product (If You Ask the Right Questions)

CB Insights recently conducted post-mortems of 101 failed startups and found that 42% failed because they failed to solve a real, pressing need for a big enough market. That’s the minimum for any chance of success.

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July 5, 2016

3 Things You Need to Know About Exit Surveys

There’s an interesting phenomenon that helps casinos make a lot of money. Gamblers attribute winning to skill and losing to bad luck. It’s this exact formula that keeps them at the Black Jack table long after they should have walked away.

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June 16, 2016

Hiten Shah: How Customer Feedback Shapes Content Strategy

This article comes from Hiten Shah, who recently released a new ebook: Content Marketing Playbook from 83,232,461 Website Visits. Download a free copy now.

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June 8, 2016

How to Get Customers to Actually Fill Out your NPS Survey

You can only grow if your product adds concrete value for a significant number of people. With two simple questions, Net Promoter Score (NPS) cuts through the BS and tells you point blank whether you’re delivering that value to your customers, and how you can deliver more.

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May 31, 2016

Why Product Managers Need NPS

Lots of product managers shy away from customer feedback. They think it takes too much time and effort to gather, and that if they did everything people said they want, the result would be a bloated product that fails because it’s trying to be everything for everyone.

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May 25, 2016

Why You’re Getting Rotten NPS Data and How to Fix It

As a marketer, you’re drowning in data. With dashboards tracking everything from web traffic to email list growth, you probably feel overloaded with information. Every time a customer sneezes, you hear about it. Your Net Promoter Score (NPS) often feels like just another thing you have to look at.

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February 3, 2015

Introducing the Marketer’s Guide to Surveying Users

As marketers, we all know, at some level or another, that listening to our customers is critical to the success of our business. But figuring out what to ask our customers—not to mention when and how—isn’t easy. In fact, one of the first questions we get asked when someone tries Qualaroo is “What should I ask?” It can be intimidating to get out and start surveying your customers, but it doesn’t have to be. That’s why we’re excited to announce the launch of the Marketer’s Guide to Surveying Users.

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July 24, 2014

What Every Sales Lead Needs to Know About Their Growth Lead and Vice Versa

A primer to help sales and growth teams understand one another better and work together more successfully.

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