A positive and memorable customer experience has a huge impact on whether your customers will keep using your service in the long term or move on to your competitor. Such customer experience encompasses a wide range of factors, from customer service interactions to personalization and user journey optimization.

There’s no debate that website feedback tools are necessary to ensure that your website is designed for the visitors and customers. These tools help to map customer behavior, purchase intent, and motivation to improve conversions.

Check out the top usability testing tools to gain insights on your customers’ experience with your products. Choose the right UX testing tools to ace your UX strategies.

Bringing new customers in is one thing and retaining them is a whole different story. 

Who doesn’t want happy customers, high conversions, and a negative churn rate (kidding, there’s no such thing, but you get the point)?

Explore the list of over 100 market research questions to ask your customers & gather valuable insights about your audience with focused market analysis surveys

A popup survey on your website can engage your visitors better than anything. Interested? Find out how you can create popup surveys that retain your customers.

Explore the list of best Medallia alternatives to gather actionable insights > take prompt actions > build kickass customer experience.

Discover how measuring customer effort score can help you improve customer experience and ultimately retention. Go a step beyond customer satisfaction

Learn how to achieve & improve customer satisfaction at various stages of the customer journey with these 20 tips to grow your business & earn loyal customers.