Qualaroo Blog - User Research and Customer Feedback Trends

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9 Best Survey Tools to Collect Effective Feedback in Zendesk

Imagine a customer interaction that goes beyond resolving an issue – it sparks a conversation, fosters loyalty, and propels your business forward. This scenario isn’t a pipe dream; it’s the power of surveys harnessed effectively. As a seasoned customer service professional with a decade of experience, I’ve seen firsthand how the right survey tool can...

How to Ask B2B Customer Satisfaction Survey Questions [Examples + Templates]

Measuring B2B customer satisfaction isn’t just important—it’s critical. In B2B relationships, you’re not just dealing with individual consumers; you’re managing long-term partnerships and high-value transactions that can make or break your business. Each client represents a significant investment, and their satisfaction can directly impact repeat business, your reputation, and growth. That’s why asking the right...

How to Use Email Surveys for Customer Insights: Types, Tips & More

Wouldn’t it be great if your users could open their email, see your survey right there, and respond without even leaving their inbox? It’s like having a conversation without all the back-and-forth. No more chasing down customers with follow-up emails or worrying about low response rates. Embedded email surveys streamline the process, making it seamless...

50+ Examples of In-App Survey Questions (+How to Create Surveys)

Imagine peering into a mobile app and seeing a tiny thought project hovering over a button. Intrigued, you tap it, and a quick question pops up: “What if this button did X instead?” This is the magic of in-app survey questions. In my years of experience in the survey industry, I have found these mini-surveys...

What is NPS and How to Turn NPS Passives Into Promoters

Did you know that your NPS passives are like untapped gold mines? Yeah, they’re right there, but you need the right tools and strategy to turn them into loyal promoters. Over the years, I’ve worked with countless businesses struggling to convert these lukewarm customers in NPS surveys into passionate advocates. It can be a challenge,...

Transactional NPS vs Relationship NPS: Which is the Right One for You?

Ever wish you could read your customers’ minds right after they interact with your business? Transactional NPS (tNPS) comes close, capturing real-time feedback after key moments—whether it’s a purchase, support call, or any critical touchpoint. It’s like catching your customers’ thoughts while they’re fresh so you can make quick improvements that really matter. Net Promoter...

How to Create a Survey That Yields Results: 12 Super Tips for 2024

Ever wondered why some surveys feel like a chore while others are a breeze? Imagine a survey that’s so engaging it feels like a conversation with an old friend. That’s the magic of a well-crafted survey. In today’s data-driven world, surveys are the secret to unlocking invaluable insights. Whether you’re seeking customer feedback or diving...

What Are the Best NPS Alternatives to Track Customer Experience (2024)?

Let’s be honest: NPS has been the go-to metric for customer experience for years. But as a customer experience pro who’s navigated the trenches of surveys and feedback for over a decade, I’ve realized it’s not a one-size-fits-all solution. NPS is great for a quick pulse check, but it often lacks depth. So, here is...

Which Qualaroo Alternatives Are Worth Your While? A Detailed Look

Over the years, the landscape of user experience and feedback tools has broadened significantly, with Qualaroo and its alternatives leading the charge. In this blog, we’ll dive into the features of Qualaroo and its alternatives, offering a clear comparison of how they meet diverse business requirements and stack up against Qualaroo. Join us as we...

8 Best Customer Thermometer Alternatives for 2024

If you’re on the hunt for top-notch Customer Thermometer alternatives, you’ve come to the right place. In my extensive research, I’ve uncovered several standout tools that offer impressive features and powerful capabilities. Whether you’re aiming to enhance your customer feedback process or gain deeper insights, I’ve put together a list designed to guide you through...

7 UX Tweak Alternatives for Effective User Feedback 2024

I’ve explored several UX Tweak alternatives that stand out for their unique features and robust functionality. Whether you’re looking to investigate user behavior more deeply, enhance the precision of your feedback, or streamline the data collection process, the tools I’ve researched offer a range of solutions tailored to meet various needs. Here’s a rundown of...

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