Contextual Customer Insights

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30+ Exit Popup Examples for Better Conversions in 2023

30+ Exit Popup Examples for Better Conversions in 2023

Exit popups work. They really do! To give you a perspective, the average time spent by a person on a webpage is around 54 seconds across all industries.  Source But exit popups can stop the user right before they leave by giving them something valuable so that they spend more time on it.  The longer...
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Product Strategy 101: How to Create One With Customer Feedback

Product Strategy 101: How to Create One With Customer Feedback

There are two types of products: The one that’s an instant hit among its target customers, and the other which isn’t and no one knows why. What separates them? Their product strategy (or lack of one). A good product strategy is your product’s backbone, driving everything from its vision, mission, business model, and features to...
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Customer Loyalty Guide – How to Measure & Improve it

Customer Loyalty Guide – How to Measure & Improve it

Acquiring customers is hard enough as it’s. You shouldn’t have to lose sleep over keeping them with your business.  But how do you keep customers from breaking faith? Customer loyalty programs might be the first thing to come to mind.  Well, that’s just the beginning. “The true source of loyalty is to create benefits for...
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60+ Best Brand Awareness Survey Questions and Examples

60+ Best Brand Awareness Survey Questions and Examples

Answers to brand awareness survey questions can reveal some of the most important information: What do your customers think about your brand? How much do they trust you? Where does their loyalty lie? Let’s understand this from a neat little example.  If we say ‘burger,’ what is the first thing that comes to your mind?...
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14 Effective Customer Success Strategies to Craft an Unforgettable CX

14 Effective Customer Success Strategies to Craft an Unforgettable CX

If you want loyal brand ambassadors and not just one-time customers for your B2B or B2C setup, you need to have customer success management in place. From the small things like resolving customer tickets in record time to more elaborate ambitions like creating a loyalty program, customer success strategies are what take your customer experience...
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Microsurveys: Your One & Done Solution for High Response Rate & UX

Microsurveys: Your One & Done Solution for High Response Rate & UX

It doesn’t matter how awesome your product is or if you offer the best-in-the-biz user experience; long surveys are not customers’ cup of tea. You can’t expect a high response rate on your surveys if they demand a chunk of user time. More so, surveys with random questions without aim make the matter worse. So,...
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How to Track User Behavior on Website & Improve user experience

How to Track User Behavior on Website & Improve user experience

User behavior is key to understanding how your users interact with your brand and products.  And once you analyze that interaction, you’ll be able to discover any pain points that exist and improve customer experience.  But how do you analyze user behavior in the first place? Let’s say you have a brick-and-mortar store where you...
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11 Game-Changing Ways to Improve Your App Ratings & Reviews

11 Game-Changing Ways to Improve Your App Ratings & Reviews

Raise your hand if you also aggressively read reviews and ratings for every app you download. For many users, reviews and ratings can make or break their minds about an app. It’s how they distinguish a good app from a bad one. But they are equally, if not more, crucial for app owners. App ratings...
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