Contextual Customer Insights

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In-app Survey Design- The Beginner’s Guide

In-app Survey Design- The Beginner’s Guide

In-app surveys play an important role in business growth, and great in-app survey designs make continuous customer-driven product development much more impactful. How? There are over 7 million apps in Apple and Google Play Store combined. Every business has an end goal of creating an app that speaks to its customers, and the more you...
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21 Customer Communication Tools For Positive Interactions [2022]

21 Customer Communication Tools For Positive Interactions [2022]

It takes a lot to keep a business in good shape. And one key aspect of this is happy customers. Along with excelling at your primary services/products, the type of support and interactions you offer to the customers significantly impact their experience. From resolving major customer issues and small queries to understanding customers for delivering...
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60+ Popup Survey Questions to Ask Your Visitors & Customers (2022)

60+ Popup Survey Questions to Ask Your Visitors & Customers (2022)

So you’re here to know what to ask your customers in the form of pop-up survey questions. But what good is a list if you don’t know when to ask such questions during a customer’s journey with you? Here you’ll find questions based on different touchpoints across the customer journey and the interaction type between...
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24 Best Customer Experience Management Software & Tools in 2022

24 Best Customer Experience Management Software & Tools in 2022

A positive and memorable customer experience has a huge impact on whether your customers will keep using your service in the long term or move on to your competitor. Such customer experience encompasses a wide range of factors, from customer service interactions to personalization and user journey optimization. According to Gartner’s customer experience study, two-thirds...
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