Contextual Customer Insights

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50+ Questions to Ask In Your Performance Evaluation Surveys

50+ Questions to Ask In Your Performance Evaluation Surveys

Organizations conduct performance evaluations at least once a year to gauge employee performance and growth, but are they really effective? Despite having the potential to be one of the most efficient ways of exchanging and acting upon feedback, interestingly, only 14% of employees feel the need to improve after a performance review. Can we deduce...
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10 Best SurveyLab Alternatives for 2024

10 Best SurveyLab Alternatives for 2024

Looking for SurveyLab alternatives? You’re in the right place! This guide will help you find great tools to gather feedback and understand your audience better. Here, I have listed some top options that are easy to use and packed with useful features for any survey needs. Whether you’re aiming to get deeper insights, improve how...
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Top 10 Zonka Feedback Alternatives to Try in 2024

Top 10 Zonka Feedback Alternatives to Try in 2024

Zonka Feedback is a popular software that helps you collect, analyze, and act on customer feedback in real time. It offers excellent features like customizable surveys, real-time analytics, and automated workflows. However, it has its limitations. That’s why I decided to look for some better Zonka Feedback alternatives and found 10 amazing software solutions that...
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Best 7 Key Survey Alternatives in 2024

Best 7 Key Survey Alternatives in 2024

On the hunt for Key Survey alternatives? You’ve landed in the perfect spot! This guide is your ticket to discovering fantastic tools that’ll make gathering feedback and getting to know your audience a breeze. We’re about to dive into some of the best picks out there – tools that are not only user-friendly but also...
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Mastering Employee Experience Management: A Detailed Guide

Mastering Employee Experience Management: A Detailed Guide

Employee Experience (EX) is more than just the physical workspace or the digital tools at our disposal; it’s about creating a workplace where every interaction contributes to a sense of belonging, innovation, and satisfaction.  From acting on employee feedback to offering personal development opportunities, the focus is on building an environment where employees not only...
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From Online to In-Person: Ultimate Guide to Survey Methods

From Online to In-Person: Ultimate Guide to Survey Methods

Ever filled out a quick survey on your phone or scribbled feedback on a napkin at your favorite café? That’s the power of surveys in action—snappy tools that capture your thoughts at that moment.  Today, surveys have evolved far beyond the paper form, adapting to our digital lives. From a swift SMS post-purchase to an...
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8 Best Rapidr Alternatives & Competitors for 2024

8 Best Rapidr Alternatives & Competitors for 2024

If you’ve been in the customer experience space for a while, like me, you’ve probably had a solid run with Rapidr, soaking in all its feedback goodness.  But, let’s be honest, there’s a whole world of Rapidr alternatives out there waiting to be explored. Join me in unraveling the 8 Best Rapidr Alternatives & Competitors...
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8 Best Usersnap Alternatives to Try in 2024

8 Best Usersnap Alternatives to Try in 2024

Usersnap is known for its versatility, from bug tracking feature to its feature validation and user feedback capabilities. And while it’s a decent tool, I’ve come to realize there are better alternatives for a fraction of its price. So, lo and behold my list of top 8 Usersmap alternatives based on my experience, recommendations, and...
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Software Evaluation Survey Questions: What to Ask and Why

Software Evaluation Survey Questions: What to Ask and Why

Software evaluation surveys are a powerful tool to measure and improve the quality and performance of your software product. They can help you understand how your users perceive and use your software, what they like and dislike about it, and how loyal and satisfied they are with it. But to get the most out of...
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9 Proven Ways to Get More Customer Feedback on Social Media

9 Proven Ways to Get More Customer Feedback on Social Media

Is Social Media Truly the Customer Feedback Hub of Choice? Social media can be pretty useful when it comes to collecting feedback from customers because it: Has a large and diverse audience of potential and existing customers Allows you to communicate with your customers in real-time and in various formats Enables you to monitor and...
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