Ask the right questions at the right time with Qualaroo-supported channels and streamline the insights with solid integrations like Salesforce and HubSpot.
With Qualaroo, NPS can be asked of any website visitor on any page or from any traffic source or other attribute.
Companies can assess their Net Promoter Score across different countries.
Assess the difference in Net Promoter Score for mobile visitors versus your desktop customers.
Qualaroo NPS within the logged in state of the product can elicit NPS from customers who are unresponsive to emails or have opted-out of email communications from your company.
Having ongoing consumer input and feedback is paramount. Today I might ask them for feedback on the new site experience, tomorrow I want to talk about what the customer is searching for and days later I can ask how their ordering experience was. That variety and the quick pulses help us enormously.
Director of Consumer Insights for Art.com
We used the data to develop and completely redesign our branded landing page and validate our hypotheses. Qualaroo gave us a 16% lift in conversion at 98% statistical significance.
Senior Strategist at Web Growth, Hootsuite Media Inc.
To expand to an ever-evolving market like Twilio’s, you need to work quickly to stay in tune with the challenges customers face – both the ones they face today and the ones they will face tomorrow. Customer discovery efforts are critical. How do you best put yourself in the customer’s shoes, and do so in a way that is efficient and easy to do at all stages of product development?
Product Manager for Twilio’s Experimentation Platform
The Net Promoter Score is calculated by taking the percentage of promoters (the 9s and 10s) and subtracting it from the percentage of detractors. The final score is based on 100.
NPS = Percentage of Promoters (i.e., scores 9-10) - Percentage of Detractors (i.e., score 1-6)
*Scores 7-8 are considered neutral.
A good NPS is any score above 0. It is because it indicates that at least some of your customers are loyal.
Any score above 20 is considered a ‘favorable score’, a score above 50 is seen as ‘very good’, and any score above 80 is deemed ‘Excellent.’