Contextual Customer Insights

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13 Ways to Collect Customer Feedback for Your Website
13 Ways to Collect Customer Feedback for Your Website
How to Measure Customer Satisfaction in 8 Quick Steps
How to Measure Customer Satisfaction in 8 Quick Steps
Creating a Customer Satisfaction Survey: Best Practices and More
Creating a Customer Satisfaction Survey: Best Practices and More
Mobile App Survey: A Complete Guide
Mobile App Survey: A Complete Guide
5 Key UX Metrics & 8 KPIs to Measure User Experience
5 Key UX Metrics & 8 KPIs to Measure User Experience
A Comprehensive Guide To User Feedback
A Comprehensive Guide To User Feedback
Customer Effort Score (CES): A Detailed Guide
Customer Effort Score (CES): A Detailed Guide
How to Conduct User Experience Surveys: Templates & Best Practices
How to Conduct User Experience Surveys: Templates & Best Practices
How to Use Screening Questions in Your Survey – A Complete Guide
How to Use Screening Questions in Your Survey – A Complete Guide
23 Customer Communication Tools For Positive Interactions 2025

23 Customer Communication Tools For Positive Interactions 2025

It takes a lot to keep a business in good shape. And one key aspect of this is happy customers. Along with excelling at your primary services/products, the type of support and interactions you offer to the customers significantly impact their experience. From resolving major customer issues and small queries to understanding customers for delivering...
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60+ Popup Survey Questions to Ask Your Customers in 2025

60+ Popup Survey Questions to Ask Your Customers in 2025

David Cooper once wisely said, “Questions are the engines of intellect,” and he couldn’t be more right. Think about it—questions are how we learn, grow, and make better decisions. And when it comes to understanding your customers, the right questions are everything.  Popup survey questions are like mini conversations—they let you peek into your customers’...
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22 Best Customer Experience Management Software & Tools

22 Best Customer Experience Management Software & Tools

“The customer’s perception is your reality.” Kate Zabriskie Over the years, I’ve learned that happy customers aren’t just a bonus—they’re the lifeblood of any successful business. An organization’s success depends on its ability to deliver exceptional customer experiences. But, honestly—creating those “wow” moments isn’t always easy.  That’s where the magic of customer experience management (CEM)...
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20+ Website Feedback Tools You Can’t Ignore in 2025

20+ Website Feedback Tools You Can’t Ignore in 2025

Unlike physical stores, you can’t approach customers personally or set up kiosks on your website to collect their opinions and experience with your brand, products, or services . But what you can do is trigger feedback surveys either using popup surveys or feedback widgets or track their behavior online using heatmaps. There are several ways...
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10 Best Customer Retention Software To Consider in 2025

10 Best Customer Retention Software To Consider in 2025

Bringing new customers in is one thing and retaining them is a whole different story.  Everything from your website and mobile app to your product/service contributes to shaping the customer experience that determines how well you can retain customers. So, if you want to ace every interaction and give customers a reason to stay, you...
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Top 11 Customer Success Tools & Software That Work (2025 Edition)

Top 11 Customer Success Tools & Software That Work (2025 Edition)

Who doesn’t want happy customers, high conversions, and a negative churn rate (kidding, there’s no such thing, but you get the point)? It sure seems easy, but achieving all this requires businesses to focus on one crucial thing – customer success. Providing a smooth, hiccup-free user experience distinguishes your brand from your competitors for the...
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