Qualaroo Blog - User Research and Customer Feedback Trends

Contextual Customer Insights

20+ Customer Experience Management Software for Smarter, Happier Journeys

Here’s a hard truth: improving both brand and customer experience together can drive up to 3.5x revenue growth while boosting retention and loyalty. But most businesses never see that growth. Why? Because customer insights are scattered across tools, survey response rates are abysmal, and teams spend more time stitching data together than actually fixing what’s...

Website Feedback Tools: What Works & What Doesn’t in [Current_Year]

If you’ve ever stared at your website analytics and wondered, “Why are people bouncing?”, welcome to the club. Numbers are great, but they don’t tell you what’s going on in your customers’ heads. That’s where website feedback tools come in. Or at least, that’s the idea. The truth is, most of them either annoy your...

13 Best Usability Testing Tools for an Effective UX Strategy in 2025

Check out the top usability testing tools to gain insights on your customers’ experience with your products. Choose the right UX testing tools to ace your UX strategies.

10 Best Customer Retention Software To Consider in 2025

You’ve done the hard part — built the product, got people to try it. But then some of them just… disappear. That’s when it hits you: bringing in new users is one thing, getting them to stay is a whole different game. It’s not just about having a great product. It’s about knowing what’s working,...

Top 11 Customer Success Tools & Software That Work (2025 Edition)

Who doesn’t want happy customers, high conversions, and a negative churn rate (kidding, there’s no such thing, but you get the point)? It sure seems easy, but achieving all this requires businesses to focus on one crucial thing – customer success. Providing a smooth, hiccup-free user experience distinguishes your brand from your competitors for the...