Qualaroo Blog - User Research and Customer Feedback Trends

Contextual Customer Insights

Customer Pain Points: What Are They, How to Identify & Their Solutions

Wouldn’t it be magical if there was a product to ease major customer pain points within minutes? Sadly, we don’t live in a perfect world. Modern customers want to engage with a business that listens to them and works hard to resolve their pain points. But only if it were that easy to know what...

How to Track User Behavior on Website & Improve user experience

User behavior is key to understanding how your users interact with your brand and products. And once you analyze that interaction, you’ll be able to discover any pain points that exist and improve customer experience. But how do you analyze user behavior in the first place? Let’s say you have a brick-and-mortar store where you...

11 Game-Changing Ways to Improve Your App Ratings & Reviews

Raise your hand if you also aggressively read reviews and ratings for every app you download. For many users, reviews and ratings can make or break their minds about an app. It’s how they distinguish a good app from a bad one. But they are equally, if not more, crucial for app owners. App ratings...

How To Respond to Negative Feedback & Prevent It (Tips & Tricks)

Getting a bad review can feel crippling. But learning how to respond to negative feedback from customers can help you grow and improve your products

In-app Survey Guide – Design, Best Practices & Examples

In-app surveys play an important role in business growth, and great in-app survey designs make continuous customer-driven product development much more impactful. How? There are over 7 million apps in Apple and Google Play Store combined. Every business has an end goal of creating an app that speaks to its customers, and the more you...

How to Conduct Successful On Site Surveys on Your Website

Conduct on-site surveys on your website to know who your visitors are, what they think about your website, why they leave and improve conversions.

50 Consumer Behavior Survey Questions to Uncover Behavioral Insights

Whether you’re starting a business, launching a new product/service line, or trying to gauge your success — everything begins with understanding the customers. Who are you targeting? What are their preferences? What kind of environment do they live in? What factors influence their decision-making? These are just a few examples of what you need to...