Qualaroo Blog - User Research and Customer Feedback Trends

Software Evaluation Survey Questions: What to Ask and Why

Software evaluation surveys are a powerful tool to measure and improve the quality and performance of your software product. They can help you understand how your users perceive and use your software, what they like and dislike about it, and how loyal and satisfied they are with it. But to get the most out of...

Post-Purchase Surveys: What Is It, Methods and Questions

Congratulations on making a sale! But before you move on to the next customer, there’s one more task to complete. You need to conduct a post-purchase survey. Doing so will help you build trust, loyalty, and advocacy among your customers and also identify potential growth opportunities. Post-purchase surveys are an excellent way to learn what...

9 SmartSurvey Alternatives: Compare & Choose the Best Fit

SmartSurvey is a popular online survey software. However, there are other options available in the market that offer different features, pricing, and benefits for businesses. I’ve had the opportunity to try a few and found the top 9 SmartSurvey alternatives for you to consider. These are the survey tools that I personally use, recommend, and...

Contextual Feedback: A Blueprint for Delivering User-Centric Experience

Customer research, focus groups, and market research are all valuable tools, certainly, but sometimes they feel like peering through a foggy window. We get the broad trends, the “what,” but the deeper “why” – the real nitty-gritty of the user experience – remains frustratingly obscured. That’s where contextual feedback shines. Imagine not just knowing people...

55+ Must-Ask Questions For Your Employee Exit Surveys

Keeping your top talent on board is more important than ever before. Forbes reports that the average turnover rate in the US for 2023 is approximately 2.5%. Any guesses for the reason? It’s quitting! Losing a valuable employee further disrupts a company’s productivity, processes, and customer relationships. So, what’s the solution? Conducting employee exit surveys....

60+ Website Usability Survey Questions to Ask Your Customers

How would you know if your website meets the expectations of your visitors? Well, website usability surveys are among the best and the most popular ways to understand your website experience. You can ask various survey questions at the right moment to get quick and actionable responses. You can also find out what they expect...

7 Best Userlytics Alternatives to Collect User Feedback in 2024

While surveys are getting more advanced with time, survey tools like Userlytics are not able to match pace. No wonder users are demanding Userlytics alternatives with cutting-edge features to enhance the process of collecting user feedback. Are you also looking for such tools? I’ve got you covered. Having been a part of the SaaS industry...

8 Best Retently Alternatives for 2024

When I used Retently for a brief while, I was impressed with its core offerings – NPS, CSAT & CES surveys. But that’s it. It left me wanting for more advanced functionalities. Since then, I’ve tried many platforms that fit perfectly into the Retently alternatives criteria. So, lo and behold, my top 8 Retently competitors....

Real Estate Surveys: Use Cases, Tips & Essential Questions

In the dynamic world of real estate, understanding your clients is the key to success. Real estate surveys and questionnaires offer a simple yet powerful way to gain valuable insights and stay ahead of the game. By tapping into the thoughts and preferences of your target market, you can make informed decisions and drive your...

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