How To Respond to Negative Feedback & Prevent It (Tips & Tricks)
Getting a bad review can feel crippling. But learning how to respond to negative feedback from customers can help you grow and improve your products
In-app Survey Guide – Design, Best Practices & Examples
In-app surveys play an important role in business growth, and great in-app survey designs make continuous customer-driven product development much more impactful. How? There are over 7 million apps in Apple and Google Play Store combined. Every business has an end goal of creating an app that speaks to its customers, and the more you...
How to Conduct Successful On Site Surveys on Your Website
Conduct on-site surveys on your website to know who your visitors are, what they think about your website, why they leave and improve conversions.
50 Consumer Behavior Survey Questions to Uncover Behavioral Insights
Customer experience is everything! 75% of consumers are willing to pay extra for a positive experience. This highlights how crucial it is to understand your audience. Whether you’re just starting out or you’ve been in the business for a while, building meaningful connections begins with asking some key questions: Who are your customers? What drives...
Intercept Surveys 101: Everything You Need to Know
It’s never too late to harness the power of intercept surveys for your business. Read all about the types, benefits, & how to create a flawless intercept survey.
11 Best Online Survey Tools to Gather Feedback (2024)
Explore the top online survey tools, both free & paid to master the customer experience game. Compare the features, pros, & price for each tool to pick the best one.
Customer Feedback Loop: What Is It & Best Ways to Close It
Want to create a customer feedback loop that works? Explore detailed steps & practical tips to design a constant feedback loop & improve customer experience
50+ Excellent UX Survey Questions You Need to Ask
Discover the most useful user experience survey questions to create an amazing experience for your users. Learn how to ask them with the best UX practices.
70+ Best eCommerce Survey Questions To Grow Your Business in 2024
Don't know what to ask your eCommerce customers? Here is the list of best eCommerce survey questions for your website & app to collect contextual feedback.
23 Customer Communication Tools For Positive Interactions 2024
It takes a lot to keep a business in good shape. And one key aspect of this is happy customers. Along with excelling at your primary services/products, the type of support and interactions you offer to the customers significantly impact their experience. From resolving major customer issues and small queries to understanding customers for delivering...