50+ Excellent UX Survey Questions You Need to Ask
Discover the most useful user experience survey questions to create an amazing experience for your users. Learn how to ask them with the best UX practices.
70+ Best eCommerce Survey Questions To Grow Your Business in 2024
Don't know what to ask your eCommerce customers? Here is the list of best eCommerce survey questions for your website & app to collect contextual feedback.
23 Customer Communication Tools For Positive Interactions 2024
It takes a lot to keep a business in good shape. And one key aspect of this is happy customers. Along with excelling at your primary services/products, the type of support and interactions you offer to the customers significantly impact their experience. From resolving major customer issues and small queries to understanding customers for delivering...
30 UX Mistakes Leading You Away From Great Design & Experience
Want to improve the performance of your website? Start by fixing these three common pitfalls that can be dragging you down.
60+ Popup Survey Questions to Ask Your Customers in 2024
Looking to discover the right popup survey questions to ask your customers? Knowing when to ask these questions during their journey with your brand is crucial. This guide provides targeted questions based on various touchpoints and interaction types between your brand and customers. No more guessing what your customers want—design effective popup surveys with our...
22 Best Customer Experience Management Software & Tools
“The customer’s perception is your reality.” Kate Zabriskie Over the years, I’ve learned that happy customers aren’t just a bonus—they’re the lifeblood of any successful business. An organization’s success depends on its ability to deliver exceptional customer experiences. But, honestly—creating those “wow” moments isn’t always easy. That’s where the magic of customer experience management (CEM)...
20+ Website Feedback Tools You Can’t Ignore in 2024
Unlike physical stores, you can’t approach customers personally or set up kiosks on your website to collect their opinions and experience with your brand, products, or services . But what you can do is trigger feedback surveys either using popup surveys or feedback widgets or track their behavior online using heatmaps. There are several ways...
12 Best Usability Testing Tools for an Effective UX Strategy
Check out the top usability testing tools to gain insights on your customers’ experience with your products. Choose the right UX testing tools to ace your UX strategies.
10 Best Customer Retention Software To Consider in 2024
Bringing new customers in is one thing and retaining them is a whole different story. Everything from your website and mobile app to your product/service contributes to shaping the customer experience that determines how well you can retain customers. So, if you want to ace every interaction and give customers a reason to stay, you...
Top 11 Customer Success Tools & Software That Work (2024 Edition)
Who doesn’t want happy customers, high conversions, and a negative churn rate (kidding, there’s no such thing, but you get the point)? It sure seems easy, but achieving all this requires businesses to focus on one crucial thing – customer success. Providing a smooth, hiccup-free user experience distinguishes your brand from your competitors for the...