Contextual Customer Insights

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From Online to In-Person: Ultimate Guide to Survey Methods

From Online to In-Person: Ultimate Guide to Survey Methods

Ever filled out a quick survey on your phone or scribbled feedback on a napkin at your favorite café? That’s the power of surveys in action—snappy tools that capture your thoughts at that moment.  Today, surveys have evolved far beyond the paper form, adapting to our digital lives. From a swift SMS post-purchase to an...
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8 Best Rapidr Alternatives & Competitors for 2024

8 Best Rapidr Alternatives & Competitors for 2024

If you’ve been in the customer experience space for a while, like me, you’ve probably had a solid run with Rapidr, soaking in all its feedback goodness.  But, let’s be honest, there’s a whole world of Rapidr alternatives out there waiting to be explored. Join me in unraveling the 8 Best Rapidr Alternatives & Competitors...
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8 Best Usersnap Alternatives to Try in 2024

8 Best Usersnap Alternatives to Try in 2024

Usersnap is known for its versatility, from bug tracking feature to its feature validation and user feedback capabilities. And while it’s a decent tool, I’ve come to realize there are better alternatives for a fraction of its price. So, lo and behold my list of top 8 Usersmap alternatives based on my experience, recommendations, and...
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Software Evaluation Survey Questions: What to Ask and Why

Software Evaluation Survey Questions: What to Ask and Why

Software evaluation surveys are a powerful tool to measure and improve the quality and performance of your software product. They can help you understand how your users perceive and use your software, what they like and dislike about it, and how loyal and satisfied they are with it. But to get the most out of...
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9 Proven Ways to Get More Customer Feedback on Social Media

9 Proven Ways to Get More Customer Feedback on Social Media

Is Social Media Truly the Customer Feedback Hub of Choice? Social media can be pretty useful when it comes to collecting feedback from customers because it: Has a large and diverse audience of potential and existing customers Allows you to communicate with your customers in real-time and in various formats Enables you to monitor and...
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Post-Purchase Surveys: What Is It, Methods and Questions

Post-Purchase Surveys: What Is It, Methods and Questions

Congratulations on making a sale! But before you move on to the next customer, there’s one more task to complete. You need to conduct a post-purchase survey. Doing so will help you build trust, loyalty, and advocacy among your customers and also identify potential growth opportunities. Post-purchase surveys are an excellent way to learn what...
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9 SmartSurvey Alternatives: Compare & Choose the Best Fit

9 SmartSurvey Alternatives: Compare & Choose the Best Fit

SmartSurvey is a popular online survey software. However, there are other options available in the market that offer different features, pricing, and benefits for businesses. I’ve had the opportunity to try a few and found the top 9 SmartSurvey alternatives for you to consider. These are the survey tools that I personally use, recommend, and...
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55+ Must-Ask Questions For Your Employee Exit Surveys

55+ Must-Ask Questions For Your Employee Exit Surveys

Keeping your top talent on board is more important than ever before. Forbes reports that the average turnover rate in the US for 2023 is approximately 2.5%. Any guesses for the reason? It’s quitting! Losing a valuable employee further disrupts a company’s productivity, processes, and customer relationships. So, what’s the solution? Conducting employee exit surveys....
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60+ Website Usability Survey Questions to Ask Your Customers

60+ Website Usability Survey Questions to Ask Your Customers

How would you know if your website meets the expectations of your visitors? Well, website usability surveys are among the best and the most popular ways to understand your website experience. You can ask various survey questions at the right moment to get quick and actionable responses. You can also find out what they expect...
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