Contextual Customer Insights

Popular Articles

13 Ways to Collect Customer Feedback for Your Website
13 Ways to Collect Customer Feedback for Your Website
How to Measure Customer Satisfaction in 8 Quick Steps
How to Measure Customer Satisfaction in 8 Quick Steps
Creating a Customer Satisfaction Survey: Best Practices and More
Creating a Customer Satisfaction Survey: Best Practices and More
Mobile App Survey: A Complete Guide
Mobile App Survey: A Complete Guide
5 Key UX Metrics & 8 KPIs to Measure User Experience
5 Key UX Metrics & 8 KPIs to Measure User Experience
A Comprehensive Guide To User Feedback
A Comprehensive Guide To User Feedback
Customer Effort Score (CES): A Detailed Guide
Customer Effort Score (CES): A Detailed Guide
How to Conduct User Experience Surveys: Templates & Best Practices
How to Conduct User Experience Surveys: Templates & Best Practices
How to Use Screening Questions in Your Survey – A Complete Guide
How to Use Screening Questions in Your Survey – A Complete Guide
50+ Examples of In-App Survey Questions (+How to Create Surveys)

50+ Examples of In-App Survey Questions (+How to Create Surveys)

Imagine peering into a mobile app and seeing a tiny thought project hovering over a button.  Intrigued, you tap it, and a quick question pops up: “What if this button did X instead?”  This is the magic of in-app survey questions. In my years of experience in the survey industry, I have found these mini-surveys...
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What is NPS and How to Turn NPS Passives Into Promoters

What is NPS and How to Turn NPS Passives Into Promoters

Did you know that your NPS passives are like untapped gold mines? Yeah, they’re right there, but you need the right tools and strategy to turn them into loyal promoters. Over the years, I’ve worked with countless businesses struggling to convert these lukewarm customers in NPS surveys into passionate advocates. It can be a challenge,...
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Transactional NPS vs Relationship NPS: Which Is the Right One for You?

Transactional NPS vs Relationship NPS: Which Is the Right One for You?

Ever wish you could read your customers’ minds right after they interact with your business? Transactional NPS (tNPS) comes close, capturing real-time feedback after key moments—whether it’s a purchase, support call, or any critical touchpoint.  It’s like catching your customers’ thoughts while they’re fresh so you can make quick improvements that really matter. Net Promoter...
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How to Create a Survey That Yields Results: 12 Super Tips for 2024

How to Create a Survey That Yields Results: 12 Super Tips for 2024

Ever wondered why some surveys feel like a chore while others are a breeze? Imagine a survey that’s so engaging it feels like a conversation with an old friend. That’s the magic of a well-crafted survey. In today’s data-driven world, surveys are the secret to unlocking invaluable insights. Whether you’re seeking customer feedback or diving...
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What Are the Best NPS Alternatives to Track Customer Experience 2024?

What Are the Best NPS Alternatives to Track Customer Experience 2024?

Let’s be honest: NPS has been the go-to metric for customer experience for years. But as a customer experience pro who’s navigated the trenches of surveys and feedback for over a decade, I’ve realized it’s not a one-size-fits-all solution. NPS is great for a quick pulse check, but it often lacks depth. So, here is...
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Which Qualaroo Alternatives Are Worth Your While? A Detailed Look

Which Qualaroo Alternatives Are Worth Your While? A Detailed Look

Over the years, the landscape of user experience and feedback tools has broadened significantly, with Qualaroo and its alternatives leading the charge. In this blog, we’ll dive into the features of Qualaroo and its alternatives, offering a clear comparison of how they meet diverse business requirements and stack up against Qualaroo. Join us as we...
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8 Best Customer Thermometer Alternatives for 2024

8 Best Customer Thermometer Alternatives for 2024

If you’re on the hunt for top-notch Customer Thermometer alternatives, you’ve come to the right place. In my extensive research, I’ve uncovered several standout tools that offer impressive features and powerful capabilities. Whether you’re aiming to enhance your customer feedback process or gain deeper insights, I’ve put together a list designed to guide you through...
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7 UX Tweak Alternatives for Effective User Feedback 2024

7 UX Tweak Alternatives for Effective User Feedback 2024

I’ve explored several UX Tweak alternatives that stand out for their unique features and robust functionality. Whether you’re looking to investigate user behavior more deeply, enhance the precision of your feedback, or streamline the data collection process, the tools I’ve researched offer a range of solutions tailored to meet various needs. Here’s a rundown of...
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Qualaroo vs. SurveyMonkey vs. Qualtrics: Which One Is the Top Choice?

Qualaroo vs. SurveyMonkey vs. Qualtrics: Which One Is the Top Choice?

If you’re juggling between Qualaroo vs. SurveyMonkey vs. Qualtrics, I’ve been right where you are, exploring all three tools to see which one fits best. From startups eager to get quick user feedback to corporations diving into intricate research, choosing the right tool is crucial. Let me share some insights from my journey with these...
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What Is an Anonymous Survey & How to Create One

What Is an Anonymous Survey & How to Create One

Let’s face it – when it comes to offering feedback, most people are hesitant to give honest feedback for fear of offending someone or looking bad.But what if there was a way to get unfiltered opinions without the drama? Enter the amazing anonymous surveys! With these surveys, people can unload their thoughts, frustrations, and even...
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