January 2023 - Qualaroo Blog - User Research and Customer Feedback Trends

Recent Articles

Last modified: August 26, 2025

<br />
<b>Warning</b>: Undefined variable $ent_title in <b>/srv/www/qualaroo.com/web/blog/wp-content/themes/bateaux/templates/bateaux/entry-archive.php</b> on line <b>111</b><br />

30+ Exit Popup Examples for Better Conversions in 2026

Exit popups work. They really do! To give you a perspective, the average time spent by a person on a webpage is around 54 seconds across all industries. Source But exit popups can stop the user right before they leave by giving them something valuable so that they spend more time on it. The longer...

Last modified: April 17, 2026

Product Strategy 101: How to Create One With Customer Feedback

There are two types of products: The one that’s an instant hit among its target customers, and the other which isn’t and no one knows why. What separates them? Their product strategy (or lack of one). A good product strategy is your product’s backbone, driving everything from its vision, mission, business model, and features to...

Last modified: June 19, 2026

60+ Brand Awareness Survey Questions to Ask Your Customers

The problem with most brand awareness surveys is not the tool. It is the questions, the format, and the timing. This guide gives you 60+ brand awareness survey questions organized by goal, plus a framework for building a brand feedback system that actually tells you something useful. Whether you are measuring awareness before a campaign,...

Last modified: July 17, 2026

Customer Success Strategy That Actually Helps You Retain More Customers

If your customers are churning faster than you can acquire them, you do not have a marketing problem. You have a customer success problem. Most SaaS teams know this. They have dashboards, NPS scores, and quarterly business reviews. Yet Artisan Strategies 2026 data shows the average B2B SaaS churn rate still sits at 3.5%. The...

Last modified: January 16, 2026

Microsurveys: Your One & Done Solution for High Response Rate & UX

It doesn’t matter how awesome your product is or if you offer the best-in-the-biz user experience; long surveys are not customers’ cup of tea. You can’t expect a high response rate on your surveys if they demand a chunk of user time. More so, surveys with random questions without aim make the matter worse. So,...

Last modified: August 28, 2025

Customer Persona Pain Points: Identify and Fix Them

Wouldn’t it be magical if there was a product to ease major customer pain points within minutes? Sadly, we don’t live in a perfect world. Modern customers want to engage with a business that listens to them and works hard to resolve their pain points. But only if it were that easy to know what...

Last modified: July 16, 2026

Website User Behavior Analysis: Methods That Work

User behavior is key to understanding how your users interact with your brand and products. And once you analyze that interaction, you’ll be able to discover any pain points that exist and improve customer experience. But how do you analyze user behavior in the first place? Let’s say you have a brick-and-mortar store where you...

Last modified: September 5, 2025

How to Increase App Rating in Play Store: 11 Game Changing Tips

Raise your hand if you also aggressively read reviews and ratings for every app you download. For many users, reviews and ratings can make or break their minds about an app. It’s how they distinguish a good app from a bad one. But they are equally, if not more, crucial for app owners. App ratings...

Last modified: March 20, 2026

How to Handle Negative Customer Feedback: 10 Detailed Steps

Getting a bad review can feel crippling. But learning how to respond to negative feedback from customers can help you grow and improve your products

Last modified: July 17, 2026

In-App Surveys: How SaaS Product Teams Get Increased Response Rates

Your NPS is sitting at 18. Your email survey went to 600 users. Forty-three responded. You have no idea whether those 43 are your happiest customers, your most frustrated ones, or just the ones who happened to open email on a Tuesday. That’s not a feedback problem. That’s a feedback method problem. Product managers and...