CSAT surveys are the standard way to gauge the happiness of the customer with your product or service. They give customers a voice. CSAT data can be qualitative and/or quantitative. There are customer satisfaction survey designs that gauge the emotional CSAT on a figurative scale, as well as those that calculate definite numeric scores. But what kind of CSAT survey gets you reliable responses and data?
Increase Your User Feedback Response Rate with Qualaroo + CDNJanuary 28, 2019
Over the past few months, we’ve made a number of updates to Qualaroo designed to make your experience better: like revamping our Sentiment Analysis and NPS reporting experiences. Today we’re excited to announce another such release: Qualaroo now supports Content Delivery Network (CDN)!
What is CDN and Why it Matters:
If you’re not familiar with CDN, it’s a great way to improve performance and security. Previously, Qualaroo was dependent on servers based solely in Ohio. But now, with CDN, the server location is optimized for the fastest possible Qualaroo experience, making load time up to 70% faster than before.
Did you know that most web visitors stick around only 15 seconds on your website? With this update, the Qualaroo nudge can be served much faster to your web visitors, increasing the likelihood for responses to your survey questions.
With this CDN update, Qualaroo nudges also now have the possibility to avoid ad-blocking technology, which makes up to 30% of users across the web. Your nudge can now reach new users across various demographics, allowing you to get even more granular with user targeting.
With this update, the Qualaroo nudge now has:
- Up to 70% faster load times
- An added layer of security
- Estimated 30% more responses by extending your nudge’s range to include users who leverage ad-block technology
Thanks to Qualaroo with CDN, your user feedback program will be smarter, faster, and reach a larger audience.
How to Get Started:
Many people, including some professional researchers, use the words survey and questionnaire synonymously. But, there is a difference between the two terms.
Qualaroo is proud to add one more feather in our cap: we have been ranked quite highly by the widely renowned SaaS review website, SoftwareWorld!
Criticism is the best gift your company can receive.
Targeting customers accurately is no walk in the park, especially in these days of heightened competition. It takes keen business acumen to attract and convince the right customer to adopt your product or service.
Guide your business through choppy waters with a steady hand by understanding exactly what your potential customers are looking for!
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