Shivani Dubey

Author

Shivani Dubey

Author & Editor at ProProfs |

Shivani Dubey is a seasoned writer and editor specializing in Customer Experience Management. She covers customer feedback management, emerging UX and CX trends, transformative strategies, and experience design dos and don'ts. Shivani is passionate about helping businesses unlock insights to improve products, services, and overall customer experience.

Articles by Shivani Dubey

Last modified: August 8, 2024

50+ Employee Retention Survey Questions to Control Attrition

When job applications reach the 3 million mark annually, one wonders what IBM is doing right. Getting new hires doesn’t always translate into a happy workforce and a successful workplace.  But you know what does?  Employee stickiness. In this case, IBM emerges a winner with a staggering employee retention rate of 82%. So, what’s the...
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Last modified: May 30, 2024

10 Best Employee Survey Tools to Boost Engagement in 2024

While it’s a mainstream idea to focus on your customers, why should you give equal attention to employees, too? I think the answer can be found in a quote by the CEO of Campbell’s Soup, Doug Conant, “To win in the marketplace, you must first win in the workplace.” To keep employees happy, you need...
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Last modified: August 8, 2024

8 Best GetFeedback Alternatives to Try in 2024

Are you in search of the best GetFeedback alternative? I got you. GetFeedback is, undoubtedly, an exceptional tool for collecting customer feedback and gaining insight into changing customer trends. But, you might be missing out on opportunities if you completely rely on GetFeedback for collecting customer insights. There are a bunch of other excellent survey...
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Last modified: October 23, 2024

8 Best Customer Insight Tools to Better Understand Your Audience

For better or worse, I’ve had the opportunity to try several customer insights tools over a decade. Be it collecting verbatim customer feedback or gleaning unsolicited customer insights, I’ve tried many customer insight solutions for different purposes.  And now, I am going to share my experience and the list of 8 best customer insight platforms...
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Last modified: September 4, 2024

10 Leading Enterprise Feedback Management Software & Tools

In today’s dynamic business landscape, staying ahead of the competition is a challenge every industry leader must embrace.  One thing that can give you an edge is rich and actionable customer feedback. For this, you need to have a reliable enterprise feedback tool in your tech stack along with customer experience strategies to see desired...
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Last modified: May 30, 2024

10 Best Free Online Survey Makers in 2024

I know how important it is to collect feedback from customers and users.  Online surveys are one of the most effective ways to do that, but they can also be expensive and time-consuming to create and manage.  That’s why I have tried many paid and free survey makers throughout my career, and I want to...
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Last modified: July 29, 2024

5 Best Pendo Alternatives for In-App Feedback in 2024

Having worked on multiple products, I couldn’t overstate the importance of finding the right tool to gather user feedback and enhance user experiences. For this purpose, I tried Pendo software a while back, but it didn’t work out for me. Since then, I have encountered some incredible in-app feedback tools that are easily the top...
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Last modified: August 8, 2024

35 Event Survey Questions for Optimal Event Feedback

In the post-pandemic era, events have become an essential part of our lives. And with every passing day, the expectations of attendees are getting higher. It means that event organizers have to up their game to meet attendees’ expectations. That’s where event survey questions come in handy. Event survey questions are a great way to...
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Last modified: September 11, 2024

40+ Employee Survey Questions For Maximizing Engagement

You know what’s too good to be true (but is true)? A workplace where employees are satisfied, motivated, passionate, and fully committed to their roles. But sometimes, maintaining a high engagement in a workplace is easier said than done. That’s where workplace surveys can help you. Using employee survey questions in your workplace, you can...
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Last modified: July 30, 2024

9 Best Employee Exit Survey Software To Streamline Offboarding

Have you ever considered using departing employees’ feedback to transform your workplace culture and boost employee satisfaction? As a professional invested in employee engagement and retention, I emphasize the significance of conducting exit interviews. There’s a lot that goes on under the table than above. This is where employee exit interviews help uncover the unsaid...
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