Shivani Dubey

Author

Shivani Dubey

Author & Editor at ProProfs |

Shivani Dubey is a seasoned writer and editor specializing in Customer Experience Management. She covers customer feedback management, emerging UX and CX trends, transformative strategies, and experience design dos and don'ts. Shivani is passionate about helping businesses unlock insights to improve products, services, and overall customer experience.

Articles by Shivani Dubey

45+ Product Testing Survey Questions That Ship Better Products

Imagine launching a product without knowing how it will be received or whether it meets user expectations. Risky, right? That’s where product testing surveys come in. You can also conduct surveys for product testing even after you’ve launched a product and want to collect actionable insights to make it more user-centric. In this article, we’ll...
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10 Best Survey Software for Small Businesses

One of the best things about small businesses is they can have more direct communication with their customers due to a smaller customer base and fewer bureaucratic layers of management. In this effort, survey software for small businesses can help you gather valuable insights for continuous improvement and stay competitive while ensuring customer delight. In...
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10 Top SurveyLegend Alternatives to Get Reliable Insights

Do you want to create stunning online surveys that get you tons of responses and insights? You’re in luck. Today, I’m excited to share the top 10 SurveyLegend alternatives that will elevate your engagement levels. While SurveyLegend is a popular online survey tool with great features, it may not meet all your requirements. Fortunately, many...
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Forsta Alternatives: 10 Better Options Compared

Forsta has been in the market for quite some time. You may have heard about the software for its great market research capabilities.  But it may not be the ideal choice for you, especially if your company is looking for a simple and modern user feedback solution. I’m also not a fan of the company’s...
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45+ Nonprofit Survey Questions That Sharpen Strategy

Have you ever wondered how nonprofits hit the bullseye when it comes to understanding and meeting community needs? Well, having a strategic tool to capture the heartbeat of your audience and propel your organization toward purposeful action definitely helps. Nonprofit surveys are an unsung hero in the arsenal of community-driven impact. Today, we’ll unravel the...
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Cognito Forms Alternatives: 7 Tools Worth Switching

Look, I get it. What feels like the best in the game today could feel like lacking something the next day. That’s life. That’s software! Having been in digital marketing for 5+ years, I have been in the shoes of many enthusiastic yet confused marketers looking for the best tools for customer feedback and insights. ...
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6 Lyssna Alternatives That Simply Offer Better Value

Lyssna, previously known as UsabilityHub, is a remote user research platform that helps you understand your audience and serve them better and faster. The company changed its name to reflect a broader offering and a bigger vision. But that doesn’t alone seem to improve the underlying issues users have – for example, its high pricing,...
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Instabug Alternatives: 7 Competitors for In App Feedback

If you’re looking for a better way to collect and manage in-app feedback, I encourage you to check out some of the Instabug alternatives. I have used Instabug for some of my mobile app projects, and I have to say it was not as effective as I thought it to be.  Don’t get me wrong,...
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Best Delighted Alternatives: Top 8 Picks

Looking for a good Delighted alternative? While Delighted is great for capturing customer feedback, relying only on it can limit your understanding of customer sentiment. Luckily, there are many other survey tools to choose from that can also help you gain valuable customer insights. To help you out, I’ve put together a list of 8...
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6 Best Chameleon Alternatives for In-Product Surveys

Chameleon is a popular tool for creating interactive and personalized surveys and understanding your users to improve their experience. However, it is only one of many options out there.  In fact, many other tools offer similar or even better features and benefits for conducting customer surveys. Today, I want to share my experience with Chameleon...
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