Shivani Dubey

Author

Shivani Dubey

Author & Editor at ProProfs |
Shivani Dubey is a seasoned writer and editor specializing in Customer Experience Management. She covers customer feedback management, emerging UX and CX trends, transformative strategies, and experience design dos and don'ts. Shivani is passionate about helping businesses unlock insights to improve products, services, and overall customer experience.

Articles by Shivani Dubey

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65 Website Usability Survey Questions That Actually Lead to UX Fixes

Your traffic numbers look fine. But conversions are flat, bounce rates are climbing, and you can’t figure out why users are leaving. Your analytics show where the problem is, but not what is causing it. That is exactly the gap that website usability survey questions are designed to close. The right questions, asked at the...
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7 Best Userlytics Alternatives to Collect User Feedback

While surveys are getting more advanced with time, survey tools like Userlytics are not able to match pace. No wonder users are demanding Userlytics alternatives with cutting-edge features to enhance the process of collecting user feedback. Are you also looking for such tools? I’ve got you covered. Having been a part of the SaaS industry...
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8 Best Retently Alternatives for Your Business

When I used Retently for a brief while, I was impressed with its core offerings – NPS, CSAT & CES surveys. But that’s it. It left me wanting for more advanced functionalities. Since then, I’ve tried many platforms that fit perfectly into the Retently alternatives criteria. So, lo and behold, my top 8 Retently competitors....
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Real Estate Surveys: Tips, Use Cases & Top Questions

In the dynamic world of real estate, understanding your clients is the key to success. Real estate surveys and questionnaires offer a simple yet powerful way to gain valuable insights and stay ahead of the game.  By tapping into the thoughts and preferences of your target market, you can make informed decisions and drive your...
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Feature Prioritization Survey That Actually Guides Development

When we talk about product development, where innovation is the heartbeat of progress, determining which features take precedence, or feature prioritization as it’s called, can seem like a herculean task. As businesses strive to deliver solutions that resonate with user needs and expectations, feature prioritization surveys emerge as a pivotal compass in navigating the development...
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Website Feedback Tab Tips That Boost On-Site Responses

Do you want valuable feedback from your website visitors while ensuring seamless navigation? If so, you should consider adding feedback tabs and buttons to your website.  Website feedback tabs are smart tools that allow you to collect high-quality feedback in a user-friendly way.  They blend in with your website’s design and steer clear of interfering...
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45+ Product Testing Survey Questions That Ship Better Products

Imagine launching a product without knowing how it will be received or whether it meets user expectations. Risky, right? That’s where product testing surveys come in. You can also conduct surveys for product testing even after you’ve launched a product and want to collect actionable insights to make it more user-centric. In this article, we’ll...
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11 Top SurveyLegend Alternatives to Get Reliable Insights

Do you want to create stunning online surveys that get you tons of responses and insights? You’re in luck. Today, I’m excited to share the top 10 SurveyLegend alternatives that will elevate your engagement levels. While SurveyLegend is a popular online survey tool with great features, it may not meet all your requirements. Fortunately, many...
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Forsta Alternatives: 10 Better Options Compared

Forsta has been in the market for quite some time. You may have heard about the software for its great market research capabilities.  But it may not be the ideal choice for you, especially if your company is looking for a simple and modern user feedback solution. I’m also not a fan of the company’s...
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Cognito Forms Alternatives: 7 Tools Worth Switching

Look, I get it. What feels like the best in the game today could feel like lacking something the next day. That’s life. That’s software! Having been in digital marketing for 5+ years, I have been in the shoes of many enthusiastic yet confused marketers looking for the best tools for customer feedback and insights. ...
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