Shivani Dubey, Author at Qualaroo Blog - User Research and Customer Feedback Trends

Articles by Shivani Dubey

Last modified: April 29, 2024

50+ Questions to Ask Users in Your Website Redesign Survey

When redesigning your website, it’s crucial to obtain feedback from your users before, during, and after the process to ensure your updated website meets their needs, expectations, and preferences. One of the best ways to collect user feedback is to conduct a website redesign survey. We’ll share 54 effective questions you can use in your...

Last modified: April 29, 2024

8 Best Customer Satisfaction Survey Software in 2024

Today, customer expectations are soaring higher than ever. This necessitates ensuring exceptional customer satisfaction. But how do you measure customer satisfaction? This is where customer satisfaction survey software comes into the picture. These solutions can help you create, distribute, and analyze online surveys to collect feedback from customers. Another related question here is: how to...

Last modified: April 29, 2024

Training Surveys: 30+ Questions To Ask Your Employees For L&D Feedback

When it comes to corporate training and development, 49% of companies in the US increased their budget in 2022 compared to 41% in 2021. While this data is enough to convince anyone about the importance of employee training programs, the question of ‘How to conduct effective training’ remains. One possible answer to this is the...

Last modified: April 29, 2024

50+ Employee Retention Survey Questions to Control Attrition

When job applications reach the 3 million mark annually, one wonders what IBM is doing right. Getting new hires doesn’t always translate into a happy workforce and a successful workplace. But you know what does? Employee stickiness. In this case, IBM emerges a winner with a staggering employee retention rate of 82%. So, what’s the...

Last modified: April 29, 2024

7 AI Survey Tools to Optimize Your Feedback Collection Process

AI came like a giant tide, slowly and then all at once. The enthusiasm around leveraging AI with possibly every business process is not new, despite what the advent of ChatGPT would have you believe. Even in customer experience management, many AI survey tools allow you to automate feedback collection and enhance the data analysis...

Last modified: April 29, 2024

NPS Demystified: Identifying Promoters, Passives, & Detractors

So you just ran an NPS survey, and the results are in. There is much data to go through, and you’re wondering where to start. Here’s step one – divide the respondents into NPS Promoters, Passives, and Detractors. The most significant aspect of NPS surveys is they let you segregate the respondents into groups of...

Last modified: April 29, 2024

Text & Sentiment Analysis: Key Differences & Real-World Examples

With the implementation of AI and ML algorithms, text and sentiment analysis engines are finding their way into different industry applications. These engines are being used in market research, customer feedback analysis, social media monitoring, and more, enabling businesses to derive valuable insights from vast amounts of textual data in much less time than legacy...

Last modified: April 29, 2024

20+ Customer Exit Survey Questions To Supercharge Your Sales

You might not be able to retain every leaving customer, but you definitely can turn the customer churn into an opportunity to learn and improve. How can you do that? It’s easy – with customer exit survey questions that help you collect actionable feedback from churning customers and build a seamless customer experience for existing...

Last modified: April 29, 2024

10 Best Anonymous Feedback Tools to Collect Unbiased Insights

Collecting feedback anonymously from customers or employees has its own perks. You get your hands on people’s true opinions on your processes, their experience with your brand, and what areas in which you need to improve. People may hesitate to speak their minds if they have to provide personal details, but the anonymous feedback option...

Last modified: April 29, 2024

Customer Loyalty Guide – How to Measure & Improve it

Acquiring customers is hard enough as it’s. You shouldn’t have to lose sleep over keeping them with your business. But how do you keep customers from breaking faith? Customer loyalty programs might be the first thing to come to mind. Well, that’s just the beginning. “The true source of loyalty is to create benefits for...