Shivani Dubey

Author

Shivani Dubey

Author & Editor at ProProfs |

Shivani Dubey is a seasoned writer and editor specializing in Customer Experience Management. She covers customer feedback management, emerging UX and CX trends, transformative strategies, and experience design dos and don'ts. Shivani is passionate about helping businesses unlock insights to improve products, services, and overall customer experience.

Articles by Shivani Dubey

9 Android Survey Apps to Enhance Your In-App Experience

If you run a business through a mobile app, you know how important it is to collect user feedback and analyze it systematically to improve their experience. But with so many survey apps out there, it’s not easy to choose the right one. Through my rigorous testing emerged 9 best Android survey apps to help...
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Best Survey Apps for iPhone That Teams Love

Many survey apps that run perfectly on other operating systems do not pair well with iOS. To get the best survey app for iOS, it should have certain features that cater to the unique needs of iOS users. These features may include seamless integration with other iOS apps, a user-friendly and intuitive interface, compatibility with...
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10 Best Website Feedback Widgets to Collect Actionable Insights

Are you looking for a feedback widget for websites? I understand how important it is to involve visitors in shaping a website. Through their constant feedback, you can improve the user experience and align your website with users’ preferences. Considering the key role website feedback widgets play in this context, here’s a list of such...
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50+ Website Redesign Survey Questions That Inspire Action

When redesigning your website, it’s crucial to obtain feedback from your users before, during, and after the process to ensure your updated website meets their needs, expectations, and preferences. One of the best ways to collect user feedback is to conduct a website redesign survey. We’ll share 54 effective questions you can use in your...
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8 Most Promising QuestionPro Alternatives to Try

According to Voxco, the global online survey software market is expected to grow at a remarkable CAGR of 11.4% by 2028 cementing the importance of data collection and analysis in today’s business landscape.  Since surveys are at the forefront to gather valuable business and customer experience insights, people often use survey tools like QuestionPro for...
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7 Best Pollfish Alternatives for Conducting Surveys

Pollfish has long been a popular online survey tool in the market, known for its market research capabilities.  But as the industries look forward to real-time surveys and instant outcomes, there’s a constant demand for Pollfish alternatives and competitors that offer more than just standard surveys. Having spent over a decade in the industry, I’ve...
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10 Best Product Experience Management Tools to Boost Engagement

Have you ever wondered how companies like Amazon and Google hook their customers and earn their unwavering loyalties? The answer lies in Product Experience Management (PXM). It is a holistic approach to managing the product experience across the entire customer journey – from discovery to post-purchase. If you’re trying to figure out why users aren’t...
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Employee Retention Survey Questions: 50+ Must-Ask for 2026

When job applications reach the 3 million mark annually, one wonders what IBM is doing right. Getting new hires doesn’t always translate into a happy workforce and a successful workplace.  But you know what does?  Employee stickiness. In this case, IBM emerges a winner with a staggering employee retention rate of 82%. So, what’s the...
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8 Best GetFeedback Alternatives to Try

Are you in search of the best GetFeedback alternative? I got you. GetFeedback is, undoubtedly, an exceptional tool for collecting customer feedback and gaining insight into changing customer trends. But, you might be missing out on opportunities if you completely rely on GetFeedback for collecting customer insights. There are a bunch of other excellent survey...
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8 Best Customer Insight Tools to Better Understand Your Audience

For better or worse, I’ve had the opportunity to try several customer insights tools over a decade. Be it collecting verbatim customer feedback or gleaning unsolicited customer insights, I’ve tried many customer insight solutions for different purposes.  And now, I am going to share my experience and the list of 8 best customer insight platforms...
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