Shivani Dubey, Author at Qualaroo Blog - User Research and Customer Feedback Trends

Articles by Shivani Dubey

Last modified: August 28, 2025

Zonka Feedback Alternatives: 10 Picks Worth Switching

Zonka Feedback is a popular software that helps you collect, analyze, and act on customer feedback in real time. It offers excellent features like customizable surveys, real-time analytics, and automated workflows. However, it has its limitations. That’s why I decided to look for some better Zonka Feedback alternatives and found 10 amazing software solutions that...

Last modified: August 28, 2025

Alternatives to Key Survey: 7 Tools That Uncover Deeper Insights

On the hunt for Key Survey alternatives? You’ve landed in the perfect spot! This guide is your ticket to discovering fantastic tools that’ll make gathering feedback and getting to know your audience a breeze. We’re about to dive into some of the best picks out there – tools that are not only user-friendly but also...

Last modified: August 28, 2025

Advantages of Qualitative Research: Real-World Wins

Ever filled out a quick survey on your phone or scribbled feedback on a napkin at your favorite café? That’s the power of surveys in action—snappy tools that capture your thoughts at that moment. Today, surveys have evolved far beyond the paper form, adapting to our digital lives. From a swift SMS post-purchase to an...

Last modified: March 20, 2025

8 Best Rapidr Alternatives & Competitors for 2025

If you’ve been in the customer experience space for a while, like me, you’ve probably had a solid run with Rapidr, soaking in all its feedback goodness. But, let’s be honest, there’s a whole world of Rapidr alternatives out there waiting to be explored. Join me in unraveling the 8 Best Rapidr Alternatives & Competitors...

Last modified: August 28, 2025

Usersnap Alternatives: Top 8 Tools to Try in 2025

Usersnap is known for its versatility, from bug tracking feature to its feature validation and user feedback capabilities. And while it’s a decent tool, I’ve come to realize there are better alternatives for a fraction of its price. So, lo and behold my list of top 8 Usersmap alternatives based on my experience, recommendations, and...

Last modified: March 20, 2025

Post-Purchase Surveys: What Is It, Methods and Questions

Congratulations on making a sale! But before you move on to the next customer, there’s one more task to complete. You need to conduct a post-purchase survey. Doing so will help you build trust, loyalty, and advocacy among your customers and also identify potential growth opportunities. Post-purchase surveys are an excellent way to learn what...

Last modified: August 28, 2025

Contextual Feedback Tactics That Win User Loyalty

Customer research, focus groups, and market research are all valuable tools, certainly, but sometimes they feel like peering through a foggy window. We get the broad trends, the “what,” but the deeper “why” – the real nitty-gritty of the user experience – remains frustratingly obscured. That’s where contextual feedback shines. Imagine not just knowing people...

Last modified: October 17, 2025

37 Employee Exit Survey Questions You Should Be Asking Before More People Quit

Employee exit survey questions aren’t polite paperwork. They’re the unfiltered truth bomb you only get once someone’s already out the door. When people quit, they finally say the things they’d never risk in a 1:1, and if you’re smart, you’ll listen. Voluntary turnover in the US is still at 13% in 2025. For every team...

Last modified: August 22, 2025

60+ Website Usability Survey Questions to Ask Your Customers

How would you know if your website meets the expectations of your visitors? Well, website usability surveys are among the best and the most popular ways to understand your website experience. You can ask various survey questions at the right moment to get quick and actionable responses. You can also find out what they expect...