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7 Best Userlytics Alternatives to Collect User Feedback in 2024

7 Best Userlytics Alternatives to Collect User Feedback in 2024

While surveys are getting more advanced with time, survey tools like Userlytics are not able to match pace.

No wonder users are demanding Userlytics alternatives with cutting-edge features to enhance the process of collecting user feedback.

Are you also looking for such tools?

I’ve got you covered.

Having been a part of the SaaS industry for a few years, I have come across several survey and feedback tools. 

Here is a list of some of the most effective Userlytics alternatives and competitors that can serve your purpose of collecting user feedback with advanced features.

Top 7 Userlytics Alternatives and Competitors

This list of alternatives to the Userlytics survey tool is based on my experience and research. Let’s see a detailed analysis of each tool.

1. Qualaroo 

Best for Comprehensive User Feedback

Qualaroo is an advanced survey and user feedback tool that can be an effective Userlytics alternative. 

It has advanced targeting features, which means you can ask the right users at the right time based on various criteria, such as domains, subdomains, visit frequency, visit duration, events, cookies, and more.

One of the elements that make it worth the money is its AI-powered sentiment analysis to understand and categorize the responses from your users. It uses word clouds to show the most used words in the written feedback and the emotions they represent.

I used its NudgeTM technology to create popup surveys and found that they can be easily customized in terms of design, position, and timing to match your brand and user experience.

What You Will Like:

  • Branching and skip logic to ask the right questions to users based on their previous answers.
  • Conduct surveys on multiple platforms like websites, mobile apps, products, and prototypes.
  • Choose from 10+ question types, including checkboxes, dropdowns, radio buttons, text-based answers, matrix, and more.
  • Real-time reporting and analytics to monitor survey responses as they come in.
  • Supports and automatically collects Net Promoter Score (NPS) to measure customer loyalty and satisfaction.
  • A/B testing feature to test different survey formats, targeting options, and nudges to optimize your results.
  • Integrates seamlessly with various third-party tools, such as Salesforce, Zapier, Hubspot, etc.
  • Exit-intent surveys for feedback and conversion of potential buyers.
  • Easy survey creation through cloning of on-site and in-app surveys.
  • Surveys available in 70+ languages, allowing feedback collection from a global audience.

What You Will Like:

  • More format options like PowerPoint slides and XLS to export data would do better.
  • Survey preview may lag a bit in rare cases.

Price: It offers a forever free plan for startups and small businesses with all premium features. Paid starts at $19.99/month.

To know more about Qualaroo, watch this video.

Read More: 13 Ways to Collect Customer Feedback for Your Website

2. ProProfs Survey Maker

Best for NPS Surveys

ProProfs Survey Maker is one of the Userlytics competitors with its stronghold on Net Promoter Score (NPS) surveys.

You can use this customer loyalty metric to evaluate customer satisfaction and choose from 100+ survey templates and 100k+ ready-to-use questions. ProProfs Survey Maker also lets you customize your NPS survey with your brand colors and logo.

What I really like about this tool is that it lets you share your NPS survey via emails, social media, website links, or by embedding it on a website. It even lets you use geo-targeting capabilities to compare your NPS ratings across different locations.

What You Will Like:

  • Supports 20+ question types, including multiple-choice, NPS, checkbox, rating scale, text box, and more.
  • Customize your surveys with themes, colors, fonts, images, videos, logos, and backgrounds.
  • Detailed survey analytics to understand respondents’ feedback and satisfaction.
  • Offline authoring to collect responses offline and sync the data when an internet connection is available.
  • Collaboration features allow multiple users to work on surveys and share feedback simultaneously.

What You Will Like:

  • The starter plan allows only one administrator.
  • Involves a learning curve for survey editors.

Price: Free version available with all premium features. Paid plans start at $9.99/month.

Read More: 8 Best Retently Alternatives for 2024

3. CrazyEgg 

Best for Exit-Intent Surveys

(Image Source: SaaSworthy)

While Userlytics’ feedback and analytics features are really good, I found CrazyEgg an even better tool in this aspect. It is a good survey and feedback tool, especially if you need effective exit-intent surveys. 

These surveys can be used to collect feedback, reduce bounce rates, increase signups, or offer incentives. 

There are many exit-intent survey questions, such as multiple choice, rating, open-ended questions, and more. Plus, you can customize the design, timing, and trigger of your popups to match your brand and audience.

Plus, it lets you measure customer experience using metrics like NPS scores and ratings so you can improve an existing product or feature from direct customer feedback.

What You Will Like:

  • View the number, percentage, and source of clicks on any element, such as buttons, links, images, etc.
  • User session recordings to show how visitors navigate your website.
  • A/B tests to compare different webpage versions and determine which one performs better.
  • Gather direct feedback from users with on-page surveys.
  • Confetti reports to get a detailed breakdown of clicks based on user segments.

What You Will Like:

  • It does not contain a comprehensive analytics feature.
  • There’s no free plan, only a 30-day free trial.
  • It can’t track visitors with disabled JavaScript in their browsers.

Price: Starts at $49/month.

4. UserTesting 

Best for Audio and Video Feedback

If you are looking for Userlytics alternatives with multimedia feedback features, especially audio and video, UserTesting is one of the best options in the market.

It lets you get feedback in real-time using its record videos feature. It can help you get insights into their facial expressions, body language, and tone of voice, revealing deeper emotions and reactions.

Besides, it also lets you highlight specific elements on the survey or prototype and directly provide feedback on them.

What You Will Like:

  • Target diverse audiences from their partner networks.
  • Validate your surveys using metrics, benchmarks, and analytics to improve customer experience.
  • Conduct interviews and create focus groups to get direct feedback from your users.
  • Robust analytics and reporting features better understand the data collected.

What You Will Like:

  • It lacks detailed analytics, limiting qualitative insights.
  • It doesn’t offer a moderator to guide users, ask follow-up questions, or probe for deeper insights.

Price: Custom pricing.

5. Maze 

Best for Automated Survey Reports

(Image Source: Maze)

One of my colleagues recommended putting Maze on my list, and as I explored it more, I found it to be a good competitor to Userlytics.

The feature where you get automated, shareable survey reports and feedback is especially good. It can summarize your data, highlight key insights, and suggest actionable solutions.

Not only this, but it saves you time by automatically generating reports, scheduling surveys, and setting up automatic reminders to boost response rates.

What You Will Like:

  • Built-in AI-powered analysis tools like sentiment analysis and churn prediction.
  • Team collaboration features to work on surveys and reports in real-time with team members.
  • Share survey reports in various formats like PDF, CSV, or website links.
  • Reach users on any device with responsive and mobile-friendly surveys.
  • Drag-and-drop builder to create surveys with ease without any coding requirements.

What You Will Like:

  • It has a learning curve with advanced features like custom analysis.
  • The range of question types is limited compared to dedicated survey tools.

Price: Starts at $99/month. The free plan doesn’t offer survey functionality.

You may also find this helpful: 7 Best Maze Alternatives For User Feedback in 2024

6. Lyssna (Formerly UsabilityHub)

Best for Multimedia-Based Survey Feedback

Lyssna, also known as UsabilityHub in the past, is an excellent Userlytics alternative known for its exciting multimedia features.

It supports multimedia-based survey feedback, meaning you can get customer feedback through video, audio, images, and more. 

The platform lets you choose from different question types, such as open text, single and multiple choice, linear, and ranking scale, to get rich and diverse insights.

It also offers tools for in-depth analysis of multimedia responses, such as heatmaps, click-tracking, or time-based analytics.

What You Will Like:

  • Segment and filter data by factors like user demographics, device, and interaction type for deeper insights.
  • Crowdsourcing to get feedback from a diverse group of users.
  • Five-second tests that let you upload an image or design and gather feedback from users based on their initial impressions.
  • Target specific demographics so that feedback comes from the desired user groups.
  • Conduct live user interviews with qualified participants, sync your calendars, record sessions, and take notes easily.

What You Will Like:

  • It lacks advanced question options like skip logic, piping, or conjoint analysis.
  • Fewer targeting options compared to dedicated survey platforms.

Price: Starts at $75/month.

7. UXtweak

Best for Secure Surveys

(Image Source: Software Advice)

Do you need to conduct secure surveys and get secure user feedback? Then I am afraid Userlytics is not fit for the role.

You can instead go for a secure tool like UXtweak, which ensures your surveys are secure and compliant with GDPR and other data protection regulations. You can also enable SSL encryption, password protection, and IP blocking for your surveys.

The tool lets users participate in surveys, opt-out anytime, and anonymizes data by default, protecting user identities. This data is stored on secure servers with industry-standard encryption, minimizing the risk of breaches.

What You Will Like:

  • Customizable surveys with different question types like multiple choice, rating scale, text input, and more.
  • Embed surveys on your website or app, or share them via email, social media, or QR code.
  • Analyze survey results with advanced filters and charts.
  • Export survey data in various formats, such as CSV, PDF, or Excel.
  • Integrate visual elements like screenshots, screen recordings, or annotations for more detailed and contextual feedback.

What You Will Like:

  • Limited survey templates and inflexibility survey designs.
  • Issues with customer support, such as delayed responses and insufficient assistance.

Price: Starts at $59/month.

Evaluation Criteria

The evaluation of products or tools chosen for this article follows an unbiased, systematic approach that ensures a fair, insightful, and well-rounded review. This method employs six key factors:

  1. User Reviews / Ratings- Direct experiences from users, including ratings and feedback from reputable sites, provide a ground-level perspective. This feedback is critical in understanding overall satisfaction and potential problems.
  2. Essential Features & Functionality: The value of a product is ascertained by its core features and overall functionality. Through an in-depth exploration of these aspects, the practical usefulness and effectiveness of the tools are carefully evaluated.
  3. Ease of Use: The user-friendliness of a product or service is assessed, focusing on the design, interface, and navigation. This ensures a positive experience for users of all levels of expertise.
  4. Customer Support: The quality of customer support is examined, taking into account its efficiency and how well it supports users in different phases – setting up, addressing concerns, and resolving operational issues.
  5. Value for Money: Value for money is evaluated by comparing the quality, performance, and features. The goal is to help the reader understand whether they would be getting their money’s worth. 
  6. Personal Experience/Expert’s Opinion or Favorites: This part of the evaluation criteria draws insightful observations from the personal experience of the writer and the opinions of industry experts. 

Ready to Pick the Best Userlytics Alternative?

After analyzing all the features and pricing of Userlytics alternatives and competitors, it’s time to pick the best option.

Which one of the above tools did you find the best?

It’s still confusing to choose one tool when you see good features in all, right? Let me help you out.

I have shortlisted three good options from my list above, and here is a recap of each:

Option #1: Qualaroo

Qualaroo is a powerful survey tool with advanced targeting options. It has an AI-driven sentiment analysis feature with word clouds. It also offers features like categorizing user responses and response bookmarking to provide quick insights. You also get customizable NudgeTM technology that ensures a non-intrusive survey experience, making it a valuable and user-friendly alternative to Userlytics.

Option #2: ProProfs Survey Maker

ProProfs Survey Maker is another good alternative to Userlytics with its interesting NPS survey features. It contains 100+ professionally designed survey templates and 100k+ questions for a comprehensive customer satisfaction evaluation. Plus, it supports customization options, including brand colors and logos, and various distribution methods, such as email, social media, links, and website embedding.

Option #3: Lyssna

Lyssna has some engaging multimedia features for surveys. It supports video, audio, and image-based survey feedback, offering diverse insights. With various question types, including open text and ranking scales, it ensures rich responses. Besides, it has advanced analysis tools like heatmaps and click-tracking for in-depth response analysis.

So, which one of these tools sounds the best?

If I had to pick one, I would go for Qualaroo because I found it extremely easy to use, and it is quite powerful, flexible, and also more cost-effective. That’s it for this list. Have a great one!

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About the author

Shivani has more than 3 years of experience in the modern creative content paradigm and technical writing verticals. She has been published in The Boss Magazine, Reseller Club, and HR Technologist. She is passionate about Artificial Intelligence and has a deep understanding of how organizations can leverage customer support technologies for maximum success. In her free time, she enjoys Nail art, playing with her guinea pigs, and chilling with a bowl of cheese fries.