Top 7 Instabug Alternatives & Competitors for In-App Feedback

If you’re looking for a better way to collect and manage in-app feedback, I encourage you to check out some of the Instabug alternatives.

I have used Instabug for some of my mobile app projects, and I have to say it was not as effective as I thought it to be. 

Don’t get me wrong, Instabug has some nice features, like bug reporting, crash reporting, and user surveys, but it also has some drawbacks that made me look for other options.

For example, Instabug is not very customizable and can be intrusive for users. Instabug pricing is slightly on the higher side, too. 

Sometimes, the feedback pop-ups would appear at the wrong time, or the bug reports would be incomplete or inaccurate. 

And guess what? I found some great ones! Many other tools offer similar or better features than Instabug, and they are more user-friendly, cost-effective, and flexible.

So, let’s check out. 

List of the 7 Instabug Alternatives and Competitors

I have curated the top competitors of Instabug. Go through the list and choose the best one for your business. 

1. Qualaroo – Best for Advanced Targeting  

I’ve been using Qualaroo to collect in-app feedback from my users, and it’s been a game-changer! 

It’s like having a direct line of communication with my users, and I’m constantly learning new things about how they use my app.

Qualaroo lets me create and deploy surveys on any app section, and I can target specific users based on their behavior, location, actions, and more. 

The advanced targeting features have been great for our survey strategy. 

By letting us target specific groups of users, we’ve been able to create more personalized and relevant surveys that give us the insights we need. For example, we can now target surveys to logged-in users only, so we can ask them questions about their accounts or recent purchases. 

As a great alternative to the Instabug survey, Qualaroo offers advanced features, such as dynamic text customization, element click triggers, and exit intent detection.

The feedback I’ve collected with Qualaroo has been invaluable. I’ve used it to identify usability issues, improve feature adoption, and increase user satisfaction. 

If you’re looking for a way to get more out of your app feedback, I highly recommend Qualaroo. It’s a powerful tool that can help you make your app better for everyone.

What You Will Like:

• Leverage Qualaroo’s AI-powered sentiment analysis to effortlessly extract actionable insights from open-text feedback and make data-driven decisions.
• Connect Qualaroo with popular tools like Salesforce, Hootsuite, and Slack to streamline your workflow and keep your data organized in a centralized hub.
• Uncover insights from exit surveys to understand potential buyers’ motivations and boost conversion rates.
• Has an IBM Watson feature that lets you analyze feedback automatically. It is very handy when it comes to analyzing lengthy feedback and comments. 
• Allows you to customize the look and feel of your surveys, including themes, colors, fonts, layouts, and branding. 

What You May Not Like:

• It would be nice to have more options for exporting data in different formats.
• Exporting data in various formats would be a useful option to have.

Pricing 

Qualaroo offers a forever-free plan for startups and small businesses with all premium features. Paid starts at $19.99/month.

2. ProProfs Survey Maker – Best for Email Surveys  

ProProfs Survey Maker emerges as a compelling alternative to Instabug, offering a straightforward yet effective solution for crafting, distributing, and evaluating surveys via email. 

Its comprehensive features, including survey reminders and personalized thank-you messages, empower you to elevate email survey response and completion rates.

Equipped with over 100 professionally designed templates, an extensive selection of pre-set questions, customizable themes, and seamless sharing options, ProProfs Survey Maker simplifies conducting customer and employee surveys.

The intuitive drag-and-drop editor and vast question bank of over 1 million ready-to-use survey questions make creating surveys from scratch a breeze. 

Once your survey is complete, sharing it across email, social media, websites, or SMS is effortless. The tool automatically generates presentation-ready data reports, minimizing manual intervention and maximizing efficiency.

What You Will Like:

• Set smart survey triggers to show surveys based on certain conditions, such as time, scroll, exit, and more.
• Embed feedback forms in sidebars to collect feedback at crucial moments.
• Add branching logic to your surveys to customize and improve the survey experience.
• Offers 100+ beautiful templates and 1,000,000+ ready-to-use questions for different surveys, such as NPS, customer satisfaction, employee engagement, and market research.
• It supports a variety of question types, such as multiple choice, select all that apply, ratings, etc.

What You May Not Like:

• The templates may need more improvement to suit specific industries.
• The basic plan only allows one administrator.

Pricing 

 Starts at $19/month. Unlimited surveys for 1 Administrator.

3. Zonka Feedback – Best for Website Feedback  

I was initially hesitant to switch from my current survey tool, but when my colleague recommended Zonka Feedback, I decided to give it a whirl. 

With Zonka Feedback, I could effortlessly create and customize surveys tailored to my website visitors. 

Incorporating logic and branching into my surveys was particularly appealing, as it allowed me to enhance their interactivity and relevance.

The real-time analytics and reports provided invaluable insights into my survey results. 

I could track responses, identify patterns, and make data-driven decisions to refine my website’s performance and user experience. 

Zonka Feedback’s integration with my website was seamless, requiring only a simple code snippet to be embedded into the HTML. 

What You Will Like:

• Provides native apps for iOS and Android, enabling users to convert tablets into mobile kiosks and collect feedback offline.
• Has a collaborative response manager that helps users streamline follow-up actions, tag responses, and filter feedback data.
• Comparative reporting capabilities that help chains and multi-location businesses understand each location’s key metrics and performance.
• Has a workflow designer that lets you automate actions based on survey responses, such as sending alerts, notifications, emails, SMS, etc.
• Supports offline surveys and kiosks that let you run surveys on iOS and Android devices without WiFi.

What You May Not Like:

• Does not have a feature to skip non-relevant sections within a questionnaire, which may affect the user experience and response rate.
• Has a small learning curve for the customization and implementation components, which may require some time and training to master.

Pricing 

Starts at 49/month. 10k sessions. 2 device licensees 

4. LogRocket – Best for Feedback Rating Filter

I have been using LogRocket for a few months to monitor and improve the performance and user experience of my web app. I feel it is one of the best Instabug alternatives, and I’ll tell you why! 

One of the features that I find very useful is the feedback rating filter. This feature allows me to quickly get ratings and feedback directly from my end users without any additional instrumentation. 

I could set up different surveys and view responses that my users have submitted in the Feedback tab within my dashboard. 

You can also select one or more filters to specify the segment of users who should see the survey. 

For example, you can target only desktop users who visit a particular page or have a certain NPS score. This will help you understand the needs and preferences of your users better and prioritize the issues that affect them the most. 

Plus, the tool enabled me to see the exact LogRocket session in which the feedback was submitted, which gave me more context and insight into the user behavior and problems. 

What You Will Like

• Records entire user sessions, including all user interactions, mouse movements, and console logs.
• Makes identifying and tracking bugs easy by providing visual error reporting.
• Identify and address areas of user frustration by tracking user actions and identifying patterns that suggest confusion or difficulty.
• It lets you see a video of the user using your website, which can help you understand their behavior, pain points, and feedback.
• Detects user frustration by tracking rage clicks, dead clicks, excessive scrolling, and other indicators of poor user experience.

What You May Not Like

• The free plan only allows you to record 1,000 sessions per month, which may not be enough for some businesses.
• LogRocket does not currently support mobile app recording.

Pricing 

Starts at $69 / month. 10k sessions. Pixel-perfect session replay

5. Survicate – Best for Mobile In-App Surveys 

I was on the lookout for an Instabug alternative that would seamlessly integrate with our existing workflow and provide a non-intrusive user experience. 

Survicate is mobile in-app survey Software emerged as the frontrunner, captivating me with its user-centric design and efficient feedback collection capabilities.

The platform’s effortless integration with our mobile app’s SDK was a game-changer. 

The straightforward configuration process ensured a smooth implementation, minimizing potential disruption to our users’ experience. 

Targeting specific screens and events within the app allowed us to gather feedback at the most relevant touchpoints, providing a comprehensive understanding of the user journey.

The flexibility in survey display options, coupled with the ability to maintain a native look and feel, ensured that the feedback process remained consistent throughout. 

What You Will Like

• Supports Zapier, Webhooks, and APIs for custom integrations.
• Has a user-friendly interface and a drag-and-drop survey builder that makes creating and customizing surveys easy.
• Provides real-time analytics that helps users understand and act on customer feedback.
• It supports various types of surveys, such as NPS, CSAT, website feedback, product-market fit, etc.
• It has native integrations with other tools, such as Hubspot, Salesforce, Mailchimp, and Intercom

What You May Not Like

• Relatively high price compared to some other survey tools, especially for the enterprise plan.
• Has some bugs and glitches that affect the functionality and performance of the surveys, such as loading issues, display errors, etc.

Pricing 

Starts at $53/month. 3 team seats. Email and link surveys. 

6. Userback – Best for Merging Feedback 

Userback is a tool that allows you to collect and manage feedback from your users and customers. 

It lets you create and customize feedback widgets that you can embed in your website or app and capture screenshots, videos, ratings, and comments from your users. 

You can also create surveys and polls to gather more insights from your audience.

One feature that makes Userback a good alternative to Instabug is the ability to merge feedback. This feature helps you to avoid duplicate feedback and keep your feedback organized. 

You can simply choose primary and secondary feedback items and merge them. 

This way, you can reduce clutter and increase the idea or issue’s overall popularity. Add tags, assignees, and statuses to your feedback to make it easier to track and prioritize.

What You Will Like

• Allows users to provide feedback with screenshots, annotations, and voice recordings, providing a more detailed and context-rich feedback experience.
• Lets you create custom feedback forms to capture specific information relevant to the product or project.
• Provides features for organizing feedback, prioritizing feature requests, and creating a roadmap.

What You May Not Like 

• Does not offer white labeling options, which can be a drawback for companies that want to maintain a consistent brand identity.
• Some users have reported receiving frequent feedback requests from Userback regarding their experience with the platform.

Pricing 

Starts at $59/ month. 10 Users. 5 Projects

7. SurveyLegend – Best for Logic & Branching

SurveyLegend is a great alternative to Instabug because it allows you to create dynamic and personalized surveys with logic and branching. 

You can customize your survey based on the respondents’ answers and show or hide questions or pages accordingly. 

For example, you can use skip logic to jump to a specific question or page, hide logic to hide a question or page from certain respondents, show logic to show a question or page to certain respondents, etc. 

With these features, you can create engaging, interactive surveys that suit your needs and goals. 

I have used SurveyLegend, and I was impressed by how easy it was to design and share my surveys. The interface is intuitive and user-friendly, and the results are stunning and insightful. 

What You Will Like

• Offers a wide range of question types, including multiple-choice, Likert scales, open-ended questions, and ranking scales. 
• Provides a selection of pre-designed templates to streamline the survey creation process. 
• Real-time analytics allows for quick assessment of feedback and data-driven decision-making.
• Allows you to customize your surveys to match your brand and the information you need to collect.
• Supports logic and branching so that you can show different questions to respondents based on their answers.

What You May Not Like 

• It could enhance collaboration features, allowing multiple users to work on surveys simultaneously.
• Lacks advanced features like skip logic, branching, and custom branding.

Pricing 

Starts at $15 /month. 20 surveys. 10 conditional logic.  

Evaluation & Selection Criteria 

The evaluation of products or tools featured in this article adheres to an unbiased, systematic approach that guarantees a fair, insightful, and well-rounded review. This method encompasses six key factors:

1. User Reviews / Ratings: Gathering direct experiences from users, including ratings and feedback from reputable sites, offers a valuable ground-level perspective. This feedback is crucial for understanding overall satisfaction, identifying potential problems, and gauging the overall user sentiment.

2. Essential Features & Functionality: The core features and overall functionality of a product determine its true value. Through an in-depth exploration of these aspects, the practicality, usefulness, and effectiveness of the tools are carefully evaluated, ensuring that they address the needs of the target audience.

3. Ease of Use: The user-friendliness of a product or service is assessed by focusing on the design, interface, and navigation. This evaluation ensures that users of all levels of expertise can easily access and utilize the product’s features and capabilities, fostering a positive and productive user experience.

4. Customer Support: The quality of customer support is examined, considering its efficiency, responsiveness, and ability to effectively address user concerns in various phases – from initial setup and onboarding to troubleshooting operational issues. 

5. Value for Money: Value for money is evaluated by comparing the quality, performance, and features offered against the price. The goal is to assist readers in determining whether the investment in the product aligns with the value it delivers.

6. Personal Experience/Expert’s Opinion or Favorites: This aspect of the evaluation criteria draws insightful observations from the writer’s personal experience and the opinions of industry experts. These perspectives provide valuable context and additional insights that complement the data-driven evaluation.

By employing this comprehensive evaluation approach, we aim to provide readers with a well-rounded assessment of the products or tools featured in this article, enabling them to make informed decisions based on their specific needs and preferences.

Which Instabug Alternative Should You Choose?

When selecting an Instabug alternative, it’s crucial to consider factors like feedback collection capabilities, customization options, and integration features. 

Here are the top three Instabug alternatives that I enjoyed using.

Option A: Qualaroo

Qualaroo has revolutionized our feedback collection strategy by offering advanced targeting features. Creating surveys based on user behavior, location, and actions allows for personalized and relevant insights. 

Option B: Zonka Feedback 

Zonka Feedback excels in website feedback with customizable surveys and real-time analytics. Logic and branching options enhance interactivity, while collaborative response management streamlines follow-up actions. 

Option C: LogRocket 

LogRocket offers a robust solution for web app performance and user experience improvement. The feedback rating filter allows for targeted surveys and quick user insights. Full session recording, visual error reporting, and user behavior tracking contribute to a comprehensive understanding of user needs.

For me, Qualaroo stands out as the top Instabug alternative due to its robust targeting capabilities, AI-powered analysis, and seamless integration options, making it an invaluable tool for enhancing app feedback and user satisfaction.

Frequently Asked Questions