Shivani Dubey

Author

Shivani Dubey

Author & Editor at ProProfs |

Shivani Dubey is a seasoned writer and editor specializing in Customer Experience Management. She covers customer feedback management, emerging UX and CX trends, transformative strategies, and experience design dos and don'ts. Shivani is passionate about helping businesses unlock insights to improve products, services, and overall customer experience.

Articles by Shivani Dubey

Last modified: August 16, 2024

60+ Popup Survey Questions to Ask Your Customers in 2024

Looking to discover the right popup survey questions to ask your customers? Knowing when to ask these questions during their journey with your brand is crucial. This guide provides targeted questions based on various touchpoints and interaction types between your brand and customers. No more guessing what your customers want—design effective popup surveys with our...
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Last modified: July 23, 2024

24 Best Customer Experience Management Software & Tools in 2024

A positive and memorable customer experience has a huge impact on whether your customers will keep using your service in the long term or move onto your competitors.  Such customer experience encompasses a wide range of factors, from customer service interactions to personalization and user journey optimization. According to Gartner’s customer experience study, two-thirds of...
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Last modified: July 30, 2024

20+ Website Feedback Tools You Can’t Ignore in 2024

Unlike physical stores, you can’t approach customers personally or set up kiosks on your website to collect their opinions and experience with your brand, products, or services . But what you can do is trigger feedback surveys either using popup surveys or feedback widgets or track their behavior online using heatmaps. There are several ways...
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Last modified: August 7, 2024

10 Best Customer Retention Software To Consider in 2024

Bringing new customers in is one thing and retaining them is a whole different story.  Everything from your website and mobile app to your product/service contributes to shaping the customer experience that determines how well you can retain customers. So, if you want to ace every interaction and give customers a reason to stay, you...
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Last modified: October 11, 2024

Top 10 Customer Success Tools & Software That Work (2024 Edition)

Who doesn’t want happy customers, high conversions, and a negative churn rate (kidding, there’s no such thing, but you get the point)? It sure seems easy, but achieving all this requires businesses to focus on one crucial thing – customer success. Providing a smooth, hiccup-free user experience distinguishes your brand from your competitors for the...
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