Shivani Dubey

Author

Shivani Dubey

Author & Editor at ProProfs |

Shivani has more than 3 years of experience in the modern creative content paradigm and technical writing verticals. She has been published in The Boss Magazine, Reseller Club, and HR Technologist. She is passionate about Artificial Intelligence and has a deep understanding of how organizations can leverage customer support technologies for maximum success. In her free time, she enjoys Nail art, playing with her guinea pigs, and chilling with a bowl of cheese fries.

Articles by Shivani Dubey

10 NPS Survey Best Practices to Follow in 2024

At the moment, one of the most popular and indicative KPIs is NPS(Net Promoter Score). An in-depth understanding of this indicator makes it possible to qualitatively analyze the opinion of the end consumer about your product. NPS surveys are an important part of any marketing campaign, but they require a lot of experience and knowledge....
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7 Steps to Conduct a Survey- Best Practices, Tools, & More

Want to conduct a survey but wondering where to start? We’ve got you covered.  Here’s how to do it: Identify your target audience Decide on the survey questions Add question branching Set triggers to pick the right moment to conduct the survey Choose the design and deploy the survey Analyze the results & take action...
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15 Best SurveyMonkey Alternatives in 2024

Eyeing for SurveyMonkey alternatives that are just as good or even better than SurveyMonkey? We’ve got you covered! SurveyMonkey is without a doubt an excellent survey solution and a top pick for tons of businesses out there. But that does not mean that there aren’t better alternatives out there.  We are going to give you...
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19 Best Net Promoter Score Survey Software & Tools 2024

Knowing their strength, i.e., their loyal customers, is as crucial as it gets for any business.  Why? Because companies can collect rich and actionable customer insights to see what they are doing right and where they need to improve. These insights are foundational to ever-evolving strategies and product and customer experience development. A big part...
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