Customer Feedback Loop: What Is It & Best Ways to Close It
Want to create a customer feedback loop that works? Explore detailed steps & practical tips to design a constant feedback loop & improve customer experience
50+ UX Survey Questions to Understand Your Users’ Needs
Discover the most useful user experience survey questions to create an amazing experience for your users. Learn how to ask them with the best UX practices.
23 Customer Communication Tools For Positive Interactions 2026
I’ve been there, trying to really understand what customers think without drowning in emails, missed calls, or guesswork. The truth is, getting honest feedback and quick answers is tough. Customers get frustrated, teams get overwhelmed, and vital insights slip through the cracks. That’s why I turned to customer communication tools. They help you collect real...
30 UX Mistakes That Damage Your User Experience & Conversion
Want to improve the performance of your website? Start by fixing these three common pitfalls that can be dragging you down.
29 Must-Ask Prototype Testing Questions for Better UX
David Cooper once wisely said, “Questions are the engines of intellect,” and he couldn’t be more right. Think about it—questions are how we learn, grow, and make better decisions. And when it comes to understanding your customers, the right questions are everything. Popup survey questions are like mini conversations—they let you peek into your customers’...
20+ Customer Experience Management Software for Smarter, Happier Journeys
Here’s a hard truth: improving both brand and customer experience together can drive up to 3.5x revenue growth while boosting retention and loyalty. But most businesses never see that growth. Why? Because customer insights are scattered across tools, survey response rates are abysmal, and teams spend more time stitching data together than actually fixing what’s...
Website Feedback Tools: What Works & What Doesn’t in [Current_Year]
If you’ve ever stared at your website analytics and wondered, “Why are people bouncing?”, welcome to the club. Numbers are great, but they don’t tell you what’s going on in your customers’ heads. That’s where website feedback tools come in. Or at least, that’s the idea. The truth is, most of them either annoy your...
13 Best Usability Testing Tools for an Effective UX Strategy in 2026
Check out the top usability testing tools to gain insights on your customers’ experience with your products. Choose the right UX testing tools to ace your UX strategies.
10 Best Customer Retention Software To Consider in 2026
You’ve done the hard part — built the product, got people to try it. But then some of them just… disappear. That’s when it hits you: bringing in new users is one thing, getting them to stay is a whole different game. It’s not just about having a great product. It’s about knowing what’s working,...
Top 11 Customer Success Tools & Software That Work (2026 Edition)
Who doesn’t want happy customers, high conversions, and a negative churn rate (kidding, there’s no such thing, but you get the point)? It sure seems easy, but achieving all this requires businesses to focus on one crucial thing – customer success. Providing a smooth, hiccup-free user experience distinguishes your brand from your competitors for the...