How to Handle Negative Customer Feedback: 10 Detailed Steps
Getting a bad review can feel crippling. But learning how to respond to negative feedback from customers can help you grow and improve your products
In-App Survey Guide To Help You Drive Better Responses
Let’s talk numbers for a second: users in the U.S. are now spending over four hours a day on apps—an hour more than before the pandemic. That’s a huge shift. Apps aren’t just something people use anymore—they’re where people spend the majority of their screen time. If you’re not tapping into that, you’re missing a...
How to Conduct Successful On Site Surveys on Your Website
Conduct on-site surveys on your website to know who your visitors are, what they think about your website, why they leave and improve conversions.
50 Consumer Behavior Survey Questions to Understand Your Customers
Customer experience is everything! 75% of consumers are willing to pay extra for a positive experience. This highlights how crucial it is to understand your audience. Whether you’re just starting out or you’ve been in the business for a while, building meaningful connections begins with asking some key questions: Who are your customers? What drives...
Intercept Survey Hacks: Boost Engagement Fast
It’s never too late to harness the power of intercept surveys for your business. Read all about the types, benefits, & how to create a flawless intercept survey.
Customer Feedback Loop: What Is It & Best Ways to Close It
Want to create a customer feedback loop that works? Explore detailed steps & practical tips to design a constant feedback loop & improve customer experience
50+ UX Survey Questions to Understand Your Users’ Needs
Discover the most useful user experience survey questions to create an amazing experience for your users. Learn how to ask them with the best UX practices.
23 Customer Communication Tools For Positive Interactions 2025
I’ve been there, trying to really understand what customers think without drowning in emails, missed calls, or guesswork. The truth is, getting honest feedback and quick answers is tough. Customers get frustrated, teams get overwhelmed, and vital insights slip through the cracks. That’s why I turned to customer communication tools. They help you collect real...
30 UX Mistakes That Damage Your User Experience & Conversion
Want to improve the performance of your website? Start by fixing these three common pitfalls that can be dragging you down.
29 Must-Ask Prototype Testing Questions for Better UX
David Cooper once wisely said, “Questions are the engines of intellect,” and he couldn’t be more right. Think about it—questions are how we learn, grow, and make better decisions. And when it comes to understanding your customers, the right questions are everything. Popup survey questions are like mini conversations—they let you peek into your customers’...