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8 Best Retently Alternatives for 2024

When I used Retently for a brief while, I was impressed with its core offerings – NPS, CSAT & CES surveys.

But that’s it. It left me wanting for more advanced functionalities.

Since then, I’ve tried many platforms that fit perfectly into the Retently alternatives criteria. So, lo and behold, my top 8 Retently competitors.

List of Top Retently Alternatives

I’ve carefully handpicked each tool to align with my outlined criteria (detailed at the end of the list) and your specific business requirements. I’ve also taken Retently’s pricing into consideration to give you some budget-friendly and free options. Let’s check them out.

1. Qualaroo – Best for Gauging Holistic User Experience

Qualaroo, my preferred choice over Retently, transforms my user experience strategy. Its flexibility aligns seamlessly with my brand’s design, integrations remove data silos so the feedback flows freely, and a huge survey templates library gets me started in real time.

I collect real-time feedback from my website visitors using its popup Nudges ™ technology that poses the right questions at the right time.

This Retently alternative helps me measure my Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES), which fuel my strategic improvements.

AI-driven sentiment analysis is a huge plus for analyzing open-text feedback and extracting emotional insights for a comprehensive understanding of user experience.

What You Will Like:

  • Advanced targeting with conditional logic to present surveys to specific individuals at opportune moments.
  • Smart survey triggers based on user behavior, source, technology, and much more. 
  • Utilize the sidebar survey widget to empower your customers to leave feedback.
  • Implement surveys seamlessly across websites, products, prototypes, and mobile apps.
  • Establish seamless connections with tools like Salesforce, Hootsuite, and Slack for organized data management.
  • Automatically calculate and display the Net Promoter Score (NPS).
  • Collect feedback from different locations with support for 70+ languages.

What You May Not Like:

  • Additional templates tailored to specific industries would be beneficial.
  • More options to export data in various formats would be a huge plus.

Pricing: Qualaroo offers a forever free plan for startups and small businesses with all premium features. Paid starts at $19.99/month.

2. ProProfs Survey Maker – Best for Feedback Via Emails

Before Qualaroo, I tried my hands at ProProfs Survey Maker for email surveys and found its features highly effective. This Retently alternative’s custom email surveys with branding options added a professional touch to my surveys, resulting in increased engagement and responses. 

You can also enjoy professionally-built survey templates and customizable themes to simplify the design process and not get lost in creating surveys from scratch every time. It has an extensive question bank, surpassing a million, for you to choose from. 

Its versatility in creating scored questionnaires, including quizzes and NPS surveys, facilitates gauging meaningful insights. While I’ve since transitioned to Qualaroo, I still sometimes use ProProfs Survey Maker for some email campaigns.

What You Will Like:

  • Effortless integration with leading marketing tools like MailChimp, Constant Contact, and various CRM systems.
  • Diverse sharing options for surveys, including email, direct links, social media, QR codes, and website/blog embedding.
  • Real-time reports and analytics for insights into demographic data and user behavior based on survey responses.
  • Automated reminders to boost response rates by prompting those who haven’t participated in the survey.
  • Versatile question types, including ratings and buttons, with the added benefit of branching logic.

What You May Not Like:

  • The starter plan limits access to a single administrator.
  • No option for a dark mode in the UI.

Pricing: Forever free plan available. Paid starts at $9.99/month.

3. SurveyMonkey – Best for Intelligent Question Suggestions

SurveyMonkey is an excellent Retently competitor for creating surveys with more confidence, especially when it comes to generating intelligent question suggestions. 

With its Answer Genius feature, you can simply choose an answer type, and Survey Monkey will automatically provide a set of prewritten answer choices for your question. It saves time and effort in coming up with appropriate answer options. 

You can even adjust the scale for more or fewer choices. As someone who has used Survey Monkey, I found this feature extremely helpful in streamlining my survey creation process.

What You Will Like:

  • Access to a question bank with well-crafted questions that generate valuable responses.
  • Survey logic that ensures respondents see only relevant question types.
  • Ability to conduct recurring surveys over a specific period of time.
  • Survey reminders that boost the response rate of your customer surveys.
  • Net Promoter Score (NPS) measurement for understanding customer satisfaction.

What You May Not Like:

  • Implementing the survey logic can be complex.
  • Limited options for advanced analytics and visualizations.

Pricing: Starts at $25/user/month.

Related Post: 15 Best SurveyMonkey Alternatives With Pricing and Features

4. GetFeedback – Best for Omni-Channel Feedback Options

GetFeedback is a powerful Retently alternative tool I have used and found great for its omnichannel feedback options. 

It simplifies monitoring NPS, CES, CSAT, digital experiences, and purchase experiences across platforms. 

During my trial, I was pleased with the platform’s seamless feedback collection from various channels like email, SMS, web, and mobile. This way, I could reach out to my customers wherever they are more responsive.

Also, I particularly liked the platform’s ability to decode intricate customer behaviors and patterns, making it an excellent option to improve the overall customer experience. 

What You Will Like:

  • Holistic feedback insights via a comprehensive dashboard with feedback analysis reports.
  • Adaptable feedback management with customizable surveys, reporting, and analysis.
  • Data-driven decision-making facilitated by predictive analysis features.
  • Integrates with tools like Salesforce, Zendesk, Slack, etc.
  • Diverse survey types for gathering comprehensive feedback like NPS.
  • Customizable survey themes and branding options.

What You May Not Like:

  • Not-so-smooth integration with certain platforms like Mailchimp, Zapier, or Google Analytics.

Pricing: Starts at $50/month (estimated pricing). Please visit GetFeedback for more information.

Here’s another recommendation: 8 Best GetFeedback Alternatives to Try in 2024

5. AskNicely – Best for Real-time Feedback Sharing with Teams

AskNicely, my fifth choice among Retently alternatives, excels in real-time feedback sharing with teams. 

The platform tracks metrics like NPS, 5-Star, CSAT, and Customer Effort score, providing instant feedback visibility across web, mobile app, and TV dashboards. 

But what impressed me the most was its integration with different CRMs and business intelligence tools like HubSpot, salesforce, and Microsoft Dynamics that facilitated seamless data management.

I also liked its automated follow-up feature that ensures higher response rates by gently reminding non-respondents. It’s a great Retently competitor to close your feedback loop and share feedback insights throughout departments for collaboration.

What You Will Like:

  • Craft concise and engaging surveys with a conversational tone.
  • Utilize skip logic to target your audience precisely.
  • Incorporate various question types for gathering diverse customer data.
  • Customize themes and preview survey cards for a visually appealing design.
  • Advanced text analytics to categorize and analyze responses effectively.
  • Collaborate seamlessly by tagging team members with internal notes.

What You May Not Like:

  • Relies heavily on the Net Promoter Score (NPS) as a measure of customer satisfaction.
  • Doesn’t support complex survey logic.
  • The pricing is not transparent, which can be a concern for small businesses.

Pricing: Starts from $199/month (estimated pricing). Contact AskNicely for a custom quote.

Here’s an interesting read: 10 Best AskNicely Alternatives & Competitors in 2023

6. Zonka Feedback – Best for CX Automation

Next on the line-up is Zonka Feedback, a platform trusted by one of my peers. He highly recommends it for Customer Experience (CX) Automation. If you need a survey tool that automatically tracks omnichannel feedback software on CX metrics like NPS, CES, and CSAT, this is it. 

Zonka Feedback lets you automatically send surveys tailored to customer interactions. Imagine triggering an NPS survey post-purchase or a CES survey after a customer support interaction. I’m told it’s impressive, delivering real-time feedback, profound insights, and seamless automation to elevate your customer experience. 

What You Will Like:

  • Diverse feedback channels like email, SMS, tablet, and kiosk options.
  • Support for website and offline surveys.
  • Immediate action is facilitated by real-time feedback alerts and notifications.
  • Robust reporting and analytics, including sentiment analysis and word clouds.
  • Enterprise-grade features include role-based access control and single sign-on.
  • Seamless integration with popular tools like Slack, HubSpot, Salesforce, and more.

What You May Not Like:

  • The free plan lacks key features, such as file upload, location-based surveys, and offline surveys.
  • Some users find Zonka Feedback limited in question types.

Pricing: Start from $49/month. A free plan is available with a limited number of questions per survey.

7. Qualtrics- Best for Predictive Analysis

If you’re looking to transform your feedback collection and analysis process, I highly recommend Qualtrics. This Retently alternative allows you to uncover valuable insights from customers, employees, and stakeholders through its surveys and analysis features.

Qualtrics’ AI-infused features are particularly noteworthy. These features simplify customer feedback analysis and spotting trends. 

It automated feedback mining, enabling me to predict customer churn, and trains the AI model on my data to be more precise. 

Additionally, it allows you to define customer risk thresholds, automatically identify at-risk customers, understand the drivers of customer churn, and take immediate action.

What You Will Like:

  • Easily design multi-channel online surveys (website, email, mobile app, QR code, and SMS).
  • A drag-and-drop editor, 50+ survey templates, extensive theme customization, 100+ questions, skip logic, language translations, animations, and rebranding.
  • Choose from various survey embed options, such as an inline feedback button, sidebar feedback, and on-page survey popups.
  • Target the right audience with advanced triggers for online surveys.
  • Leverage the iQ™ analysis engine powered by AI and machine learning to sift through feedback.
  • Benefit from predictive analytics, sentiment analysis, and text analytics for tracking diverse customer metrics and business KPIs.

What You May Not Like:

  • Adding contract data to directories can be time-consuming.
  • Sometimes, it delays the responses received from customers.
  • Pricing is not suitable for small businesses and startups.

Pricing: Starts from $1,500/year and can go up to $5,000/year (estimated pricing). Contact Qualtrics for a custom quote.

I also found this: Qualaroo vs. Qualtrics - A Battle of Features

8. InMoment – Best for Market Research

Image Source: Software Advice

As someone who has used InMoment for market research, I highly recommend it as a powerful tool to unlock deeper insights from industry data. 

With advanced analytics techniques like linkage analysis and correlation analysis, InMoment helps reveal hidden relationships and predict market trends with precision. This enables a better understanding of the broader market context, allowing stakeholders to make informed decisions. 

InMoment’s capabilities allowed my team to optimize customer experience (CX) programs and drive better outcomes. If you’re looking for a Retently alternative for conducting market research, InMoment is the tool to consider.

What You Will Like:

  • Enhance customer experience and reduce churn rates with customer journey maps.
  • Efficiently gather individual and collective feedback through effective case management.
  • Gauge customer sentiment with powerful text analysis capabilities.
  • Quickly generate NPS, CES, and CSAT survey popups, along with the flexibility to design multi-question survey forms.
  • Reach your audience through diverse channels: email, in-app, SMS, and Intercom Messenger, or embed surveys into links and QR codes.
  • Ensure targeted surveys with multi-language translations and sampling options.

What You May Not Like:

  • Multiple-question surveys can only be added as web forms and are not triggerable using sample settings.
  • The dashboard may appear complex, displaying an abundance of information simultaneously.

Pricing: Custom pricing.

Another Related Read: Make the Switch: 7 Best InMoment Alternatives for 2024

My Selection Criteria

The evaluation of products or tools chosen for this article follows an unbiased, systematic approach that ensures a fair, insightful, and well-rounded review. This method employs six key factors:

1. User Reviews / Ratings

Direct experiences from users, including ratings and feedback from reputable sites such as G2 and Capterra, provide a ground-level perspective. This feedback is critical in understanding overall satisfaction and potential problems.

2. Essential Features & Functionality

The value of a product is ascertained by its core features and overall functionality. Through an in-depth exploration of these aspects, the practical usefulness and effectiveness of the tools are carefully evaluated.

3. Ease of Use

The user-friendliness of a product or service is assessed, focusing on the design, interface, and navigation. This ensures a positive experience for users of all levels of expertise.

4. Customer Support

The quality of customer support is examined, taking into account its efficiency and how well it supports users in different phases – setting up, addressing concerns, and resolving operational issues.

5. Value for Money

Value for money is evaluated by comparing the quality, performance, and features. The goal is to help the reader understand whether they would be getting their money’s worth.

6. Personal Experience/Expert’s Opinion or Favorites

This part of the evaluation criteria draws insightful observations from the personal experience of the writer and the opinions of industry experts.

Which Is the Best Retently Alternative?

Having explored the 8 leading Retently alternatives, the question remains – which one is the ideal choice for you? To further simplify your decision-making process, I’ve distilled the options to my top 3 recommendations:

Option A: Qualaroo

Qualaroo streamlines my user experience strategy with seamless design integration, a rich template library, and real-time feedback. Its popup Nudges™ and capability to track diverse metrics will fuel your strategic enhancements, while AI-driven sentiment analysis extracts emotional insights from open-text feedback for holistic user experience insights.

Option B: AskNicely

AskNicely stands out for real-time feedback collaboration among teams. The integration with CRMs like HubSpot and Salesforce allows seamless data management and sharing between departments. This eventually helps teams track and close feedback loops.

Option C: Qualtrics

If you want to experience the power of predictive analysis firsthand, go with Qualtrics. As an alternative to Retently, its AI-infused capabilities simplify feedback analysis, automate mining for predictive insights, and empower precise data modeling.

I really liked using all three tools, but I am currently stuck on Qualaroo as it offers features like smart triggers, conditional logic, and data visualization, all of which I require at the moment.

I hope your search for the best Retently alternatives ends with my list. Until next time!

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About the author

Dwayne Charrington is an expert in UX design and user research, showing a strong grasp of how to improve user interfaces and interactions. He explores a wide range of topics, including lead generation, feedback management, the importance of survey accessibility, and how new technologies like AI and VR are changing how users interact with products. He shares insights on creating clear navigation, using A/B testing to make smarter design choices, and the power of storytelling in UX. Dwayne also focuses on optimizing mobile experiences and champions privacy-by-design, ensuring users feel satisfied, secure, and valued.