Shivani Dubey

Author

Shivani Dubey

Author & Editor at ProProfs |

Shivani Dubey is a seasoned writer and editor specializing in Customer Experience Management. She covers customer feedback management, emerging UX and CX trends, transformative strategies, and experience design dos and don'ts. Shivani is passionate about helping businesses unlock insights to improve products, services, and overall customer experience.

Articles by Shivani Dubey

Website Feedback Tab Tips That Boost On-Site Responses

Do you want valuable feedback from your website visitors while ensuring seamless navigation? If so, you should consider adding feedback tabs and buttons to your website.  Website feedback tabs are smart tools that allow you to collect high-quality feedback in a user-friendly way.  They blend in with your website’s design and steer clear of interfering...
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Embed Surveys into Websites in Minutes: Step-by-Step

Identifying what your website visitors truly want and need is the secret to delivering an exceptional user experience. Surveys enable you to gather valuable feedback, insights, and opinions from your audience, empowering you to improve your offerings and engagement. But here’s the catch: adding a survey to your website shouldn’t feel like a daunting task....
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Mastering Website Feedback Forms in 2026: Tips to Drive User Engagement

If you’re trying to improve your website’s user experience, boost conversions, and make smarter product decisions, there’s one underrated asset you can’t afford to ignore: the website feedback form. When done right, a website feedback form is like a direct line to your users’ minds. It reveals what’s working, what’s broken, and what’s missing—from clunky...
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45+ Product Testing Survey Questions That Ship Better Products

Imagine launching a product without knowing how it will be received or whether it meets user expectations. Risky, right? That’s where product testing surveys come in. You can also conduct surveys for product testing even after you’ve launched a product and want to collect actionable insights to make it more user-centric. In this article, we’ll...
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10 Best Survey Software for Small Businesses

One of the best things about small businesses is they can have more direct communication with their customers due to a smaller customer base and fewer bureaucratic layers of management. In this effort, survey software for small businesses can help you gather valuable insights for continuous improvement and stay competitive while ensuring customer delight. In...
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10 Top SurveyLegend Alternatives to Get Reliable Insights

Do you want to create stunning online surveys that get you tons of responses and insights? You’re in luck. Today, I’m excited to share the top 10 SurveyLegend alternatives that will elevate your engagement levels. While SurveyLegend is a popular online survey tool with great features, it may not meet all your requirements. Fortunately, many...
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Forsta Alternatives: 10 Better Options Compared 2026

Forsta has been in the market for quite some time. You may have heard about the software for its great market research capabilities.  But it may not be the ideal choice for you, especially if your company is looking for a simple and modern user feedback solution. I’m also not a fan of the company’s...
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Top 8 Optimal Workshop Alternatives to Conduct UX Surveys in 2026

You might have heard of Optimal Workshop when looking for a UX research platform to create and run online surveys and perform card sorting and tree testing.  It’s a popular tool that many UX designers and researchers use to get user insights and improve products and experiences. But if you’re looking for better pricing and...
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45+ Nonprofit Survey Questions That Sharpen Strategy

Have you ever wondered how nonprofits hit the bullseye when it comes to understanding and meeting community needs? Well, having a strategic tool to capture the heartbeat of your audience and propel your organization toward purposeful action definitely helps. Nonprofit surveys are an unsung hero in the arsenal of community-driven impact. Today, we’ll unravel the...
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7 Best Maze Alternatives & Competitors For User Feedback in 2026

Are you still using Maze as a survey and feedback tool? It’s time to upgrade the settings, as businesses are doing much better with some exciting Maze alternatives to create targeted surveys and get better visitor feedback. But which online tool serves as the most effective alternative to the Maze tool?  Here’s a list of...
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