Shivani Dubey, Author at Qualaroo Blog - User Research and Customer Feedback Trends

Articles by Shivani Dubey

Last modified: August 28, 2025

AI Survey Tools: 10 Tested Picks for 2025

If you’re serious about scaling your business, you already know the truth: You can’t grow what you don’t understand. Customer feedback is gold — but getting it, and making sense of it, is where most businesses stumble. Traditional surveys are slow, clunky, and give you surface-level data at best. That’s why forward-thinking teams (like yours)...

Last modified: March 20, 2025

Make the Switch: 7 Best InMoment Alternatives for 2025

Inmoment offers tools for capturing customer insights and improving the overall customer experience. However, if you’re searching for a better InMoment alternative that offers a unique blend of actionable feedback and advanced analytics, you’ve landed in the right spot. The digital landscape is brimming with InMoment competitors that promise to deliver actionable customer insights. It’s...

Last modified: August 28, 2025

Top 7 Shout Alternatives to Try for Better Customer Engagement in 2025

As a robust, reliable tool with multiple functionalities, Shout undoubtedly stands among the top choices for customer experience research. However, it has a standardized set of features that may not necessarily cater to the unique needs of every user. Additionally, Shout’s pricing is not within everyone’s budget. As businesses and individuals seek cost-effective options, the...

Last modified: August 26, 2025

CSAT vs. NPS vs. CES: Which Is the Metric for Your Business?

Profits and happy customers go hand in hand. And customer satisfaction metrics are the common denominator between the two. These metrics help you to see what you’re doing right and also find opportunities to improve. This way, you are equipped to offer better customer experience, which, as we all know, leads to higher customer satisfaction....

Last modified: August 28, 2025

NPS Promoters, Detractors, & Passives: Make Sense of the Scores

So you just ran an NPS survey, and the results are in. There is much data to go through, and you’re wondering where to start. Here’s step one – divide the respondents into NPS Promoters, Passives, and Detractors. The most significant aspect of NPS surveys is they let you segregate the respondents into groups of...

Last modified: August 26, 2025

Understanding Patient Surveys in Healthcare: A Vital Tool for Success

If there is one place where surveys can directly impact respondents’ life is healthcare. Patient surveys are critical in gauging healthcare providers and improving the infrastructure. Patient surveys are far more than just questionnaires; they represent an avenue of connection, empathy, and progress. As a vital tool for success, they offer a rare glimpse into...

Last modified: July 17, 2025

Text & Sentiment Analysis: Key Differences & Real-World Examples

With the implementation of AI and ML algorithms, text and sentiment analysis engines are finding their way into different industry applications. These engines are being used in market research, customer feedback analysis, social media monitoring, and more, enabling businesses to derive valuable insights from vast amounts of textual data in much less time than legacy...

Last modified: December 17, 2024

Guide To A Good NPS Score: Setting NPS Benchmark For Success

Here’s some juice to kickstart our conversation – Did you know 35% of eCommerce small businesses’ revenue is generated by the top 5% of customers, i.e., loyal and repeat customers (customer acquisition enthusiasts can calm down)? The question is, what drives repeat business? It’s obviously loyal customers. That’s why businesses across industries are obsessed with...

Last modified: August 28, 2025

Customer Exit Survey Questions: 25 Questions to Learn Why They Leave

You might not be able to retain every leaving customer, but you definitely can turn the customer churn into an opportunity to learn and improve. How can you do that? It’s easy – with customer exit survey questions that help you collect actionable feedback from churning customers and build a seamless customer experience for existing...

Last modified: August 27, 2025

Omnichannel Customer Experience: Benefits, Strategies, & Examples

Omnichannel customer experience means seamless unified interactions across various channels. With the ever-growing customer touchpoints, the difference between offline and online interactions is getting smaller. More channels mean more accessible options, but it also presents a new challenge – the need to connect them. That’s what is called an omnichannel experience. With such an interconnected...