Shivani Dubey, Author at Qualaroo Blog - User Research and Customer Feedback Trends

Articles by Shivani Dubey

Last modified: January 12, 2026

9 Best Customer Satisfaction Survey Software in 2026

Today, customer expectations are soaring higher than ever. This necessitates ensuring exceptional customer satisfaction. But how do you measure customer satisfaction? This is where customer satisfaction survey software comes into the picture. These solutions can help you create, distribute, and analyze online surveys to collect feedback from customers. Another related question here is: how to...

Last modified: March 21, 2025

8 Most Promising QuestionPro Alternatives to Try in 2026

According to Voxco, the global online survey software market is expected to grow at a remarkable CAGR of 11.4% by 2028 cementing the importance of data collection and analysis in today’s business landscape. Since surveys are at the forefront to gather valuable business and customer experience insights, people often use survey tools like QuestionPro for...

Last modified: August 26, 2025

7 Best Pollfish Alternatives for Conducting Surveys in 2026

Pollfish has long been a popular online survey tool in the market, known for its market research capabilities. But as the industries look forward to real-time surveys and instant outcomes, there’s a constant demand for Pollfish alternatives and competitors that offer more than just standard surveys. Having spent over a decade in the industry, I’ve...

Last modified: September 25, 2025

30+ Training Survey Questions (With Templates) to Prove ROI

Nearly half of L&D leaders say their executives are worried employees don’t have the right skills to keep up with business strategy. That’s a pretty loud alarm bell. And yet, companies are spending more than ever on training, without always knowing if those sessions are paying off. The problem? Too many of us still lean...

Last modified: January 12, 2026

10 Best Product Experience Management Tools to Boost Engagement in 2026

Have you ever wondered how companies like Amazon and Google hook their customers and earn their unwavering loyalties? The answer lies in Product Experience Management (PXM). It is a holistic approach to managing the product experience across the entire customer journey – from discovery to post-purchase. If you’re trying to figure out why users aren’t...

Last modified: January 12, 2026

Employee Retention Survey Questions: 50+ Must-Ask for 2026

When job applications reach the 3 million mark annually, one wonders what IBM is doing right. Getting new hires doesn’t always translate into a happy workforce and a successful workplace. But you know what does? Employee stickiness. In this case, IBM emerges a winner with a staggering employee retention rate of 82%. So, what’s the...

Last modified: March 21, 2025

8 Best GetFeedback Alternatives to Try in 2026

Are you in search of the best GetFeedback alternative? I got you. GetFeedback is, undoubtedly, an exceptional tool for collecting customer feedback and gaining insight into changing customer trends. But, you might be missing out on opportunities if you completely rely on GetFeedback for collecting customer insights. There are a bunch of other excellent survey...

Last modified: April 21, 2025

8 Best Customer Insight Tools to Better Understand Your Audience

For better or worse, I’ve had the opportunity to try several customer insights tools over a decade. Be it collecting verbatim customer feedback or gleaning unsolicited customer insights, I’ve tried many customer insight solutions for different purposes. And now, I am going to share my experience and the list of 8 best customer insight platforms...

Last modified: October 17, 2025

10 Leading Enterprise Feedback Management Software & Tools

In today’s dynamic business landscape, staying ahead of the competition is a challenge every industry leader must embrace. One thing that can give you an edge is rich and actionable customer feedback. For this, you need to have a reliable enterprise feedback tool in your tech stack along with customer experience strategies to see desired...

Last modified: January 16, 2026

15+ Best Online Survey Tools to Collect Feedback in 2026

Finding the right free online survey tool when you’re just starting — or working lean — feels like sorting through a stack of glossy flyers that promise everything and deliver very little. You don’t need more “top-rated platforms.” You need a no-fuss way to ask smart questions, collect real answers, and turn that feedback into...