Are you in search of the best GetFeedback alternative? I got you.
GetFeedback is, undoubtedly, an exceptional tool for collecting customer feedback and gaining insight into changing customer trends.
But, you might be missing out on opportunities if you completely rely on GetFeedback for collecting customer insights. There are a bunch of other excellent survey tools available that you can explore.
To help you with that, I have compiled a list of 8 exceptional alternatives to GetFeedback based on my first-hand experience, thorough research, and recommendations from industry peers.
Top 8 GetFeedback Alternatives
I tested these alternatives for usability, performance, and pricing and selected the best options. I am confident you will find the perfect tool among these GetFeedback competitors.
1. Qualaroo – Best for collecting contextual feedback
Qualaroo is a super flexible and customizable customer survey tool, making it my top choice as a GetFeedback alternative. I like how easy it is to make my surveys look and feel like an extension of my brand.
You can customize everything from the color scheme, fonts, text to your brand logo. It’s a great way to ensure your customer surveys are cohesive and consistent with your overall design.
Qualaroo is a powerful user engagement tool that allows for customizable triggers to engage users at crucial moments. It’s truly impressive how adaptable and versatile this tool is!
Unlike other GetFeedback alternatives, Qualaroo has the added advantage of seamlessly integrating with popular CRMs such as Zapier and HubSpot. As a GetFeedback survey alternative, it is vital to me as I use it to make data-driven decisions and improve my product performance.
What you’ll like:
- Advanced targeting to reach the right audience at the right time.
- Skip and branching logic to ask the right questions for quality insights.
- Support for 70+ languages so you can collect feedback from customers globally.
- Branding and design customization to promote brand identity.
- Multiple survey types, including NPS, CSAT, CES, and exit-intent.
- IBM Watson-powered Sentiment Analysis to track customer sentiment.
- Pre-designed survey templates to help you start collecting feedback in real-time.
What you won’t like:
- The free trial may not be enough to explore all its features.
- I wish it had more industry-specific templates.
Pricing: Starts at $69/month. Unlimited nudges and responses for 1 domain. 15-day free trial available.
2. Mopinion: Best for multichannel feedback collection
After thoroughly evaluating Mopinion and GetFeedback, I feel Mopinion is the superior option.
This Getfeedback survey alternative offers various channels to collect customer feedback, such as websites, email, and mobile apps.
With Mopinion’s real-time insights, companies can quickly access feedback and make informed decisions. I also feel that Mopinion’s reporting features are more dynamic and allow businesses to take quicker action.
Mopinion’s robust customization options ensure a seamless brand experience, surpassing GetFeedback’s more limited customization features.
What you’ll like:
- Intuitive UI to facilitate the customer survey process.
- Mobile-friendly tool to access insights on the go.
- Real-time tracking to monitor customer journey.
- Detailed analytics to track the effectiveness of your surveys.
- Knowledge Management to create a centralized knowledge base for customers.
- Feedback Management to understand the motivation behind customer behavior.
What you won’t like:
- Limited customer support for users, including the setup.
- Complex question routing.
- The pricing is not suitable for small businesses.
Pricing: Starts at $259 per month.
Also Read: 15 Best Mopinion Alternatives for Businesses to Collect Customer Insights
3. Feedbackify: Best for customizing feedback forms
Feedbackify is another GetFeedback survey alternative on my list. I learned about it from one of my peers, and I must say, it’s super easy to set up and use.
With Feedbackify, you can create feedback forms using its drag-and-drop editor. Website visitors can quickly leave ratings, comments, compliments, and suggestions, and you can monitor everything on a single dashboard.
While Feedbackify doesn’t offer advanced reporting or text analysis capabilities, it’s a great tool if you want something cost-efficient and simplistic. My peer mentioned that she found it very useful when she just started out with collecting customer feedback from her website.
What you’ll like:
- 30-second signup process and 5-minute integration.
- Easy-to-use drag-and-drop editor for creating feedback forms.
- Real-time dashboard for analyzing customer feedback.
- Customizable branding and feedback forms
- Add your own custom feedback categories.
- Highlight customizable survey feedback widgets for websites.
What you won’t like:
- No advanced reporting or text analysis capabilities.
- Limited integrations with other tools.
Pricing: Starts at $19/month.
Also Read: 30 Best Website Feedback Tools You Need in 2024
4. Survicate: Best for gathering insights from website visitors
Survicate, a versatile GetFeedback alternative, has significantly changed my approach to gathering customer insights. With its user-friendly interface, I was able to effortlessly create tailored surveys to measure customer satisfaction, NPS, and collect feedback on my website.
Survicate can run surveys on various channels and integrate seamlessly with popular tools like HubSpot and Fullstory. It allowed me to collect data at various stages of the user journey, providing timely insights.
Survicate provides a range of survey options that can be customized to suit your needs. You can use it to collect data at various stages of the user journey, providing timely insights.
Survicate also turns insights into actionable strategies for improved customer experiences, reduces churn, and promotes effective marketing.
What you’ll like:
- Product Features Matrix Survey Templates for gathering essential data.
- Effortless integration with 29 popular email service providers.
- Instant real-time analytics for simplified data analysis.
- Streamlined one-click integration with various tools to enhance workflow efficiency.
- Continuous automated feedback collection for up-to-date customer insights.
What you won’t like:
- Learning curve for some features.
- Customization features need time investment.
- 25 free monthly responses aren’t suitable for large teams.
Pricing: Start from $53/month. Free version available.
Read Also : 10 Best Survicate Alternatives In 2024 With Features & Pricing
5. Qualtrics: Best for comprehensive surveys and research
I had tried Qualtrics briefly, and I was thoroughly impressed with this powerful platform. As a large corporation, we needed a specialized survey tool to cater to our unique needs, and Qualtrics exceeded our expectations.
The platform offers an extensive suite of solutions, including market segmentation, brand evaluation, voice of customer programs, and employee experience management.
But what impressed me the most was Qualtrics’ exceptional ExpertReview function that analyzes multiple questions and offers design recommendations to improve your surveys.
It also offers sentiment analysis to make its surveys and the data from them comprehensive. Overall, Qualtrics is a good alternative to GetFeedback for conducting surveys.
What you’ll like:
- Data visualization survey data using 30 different graphs.
- Simplified certification and compliance process.
- Predictive intelligence to analyze data reports for in-depth insights.
- Excellent customer support to help users on the go.
- Interactive multimedia content for an engaging customer journey.
What you won’t like:
- Initial setup can be time-consuming.
- Advanced reporting features may require some training.
Pricing: Plans start at $1,500/year (estimated pricing). Contact Qualtrics for a custom quote.
Read Also : 11 Best Qualtrics Alternatives & Competitor in 2024
6. QuestionPro CX: Best for customer experience management
After extensive research, I am excited to recommend QuestionPro CX as an exceptional GetFeedback alternative for managing customer feedback.
This web-based software simplifies the entire survey creation, distribution, and analysis process, making it incredibly user-friendly.
You can improve customer satisfaction, identify brand promoters, and reduce customer churn by utilizing real-time customer feedback measurement tools, such as NPS, CSAT, and CES.
These tools are accompanied by robust data analytics that help businesses make data-driven decisions. For example, it supports Churn Risk analysis, customer journey tracking, and configuring automated actions for both promoters and detractors.
What you’ll like:
- Customer journey mapping tool to identify areas of improvement.
- Real-time shareable dashboards to expedite data analysis.
- Customizable dashboards to create reports tailored to your specific needs.
- Sentiment analysis to understand emotions behind customer feedback.
- NPS survey questions to identify issues that must be addressed.
What you won’t like:
- Integration with existing systems is complex.
- QuestionPro pricing may be high for small businesses.
Pricing: Starts from $99/month.
You May Also Like: 12+ Best Online Survey Tools to Gather Feedback
7. Sogolytics: Best for detailed data reports
Sogolytics is another GetFeedback alternative recommended to me by a close peer, and after trying it out for myself, I’d ask you to consider it.
Sogolytics was incredibly user-friendly, allowing me to create and distribute surveys quickly and easily across multiple channels. It provided powerful data analysis tools that helped me gain insights into customer feedback.
It empowers you to transform your data into vibrant visuals using bar graphs, area charts, pie charts, radar charts, and more.
It also supports a variety of reporting styles, from in-depth statistical reports with conventional statistical metrics to comparative reports to uncover commonalities and distinctions within datasets.
Compared to other survey tools like GetFeedback, Sogolytics is a cost-effective option, excellent for small businesses.
What you’ll like:
- Pre-defined survey templates to get you started quickly.
- Advanced analytics to gain insights into customer behavior.
- Cloud storage to ensure that your data is safe and easily accessible.
- Estimate survey completion time to optimize your surveys for high response rates.
- Add media to your survey questions to make them more engaging.
What you won’t like:
- It has limited integration options.
- Faces occasional disruptions due to updates.
- Customization options have room for expansion.
Pricing: Starts at $25 per month.
8. SurveySparrow: Best for creating conversational surveys
SurveySparrow is yet another GetFeedback survey alternative. This tool allowed me to craft engaging surveys with an easy-to-use interface, making data collection easy to follow.
The chat-like surveys, complete with images, GIFs, and videos, captivated respondents and increased response rates. I liked the one-question-at-a-time approach that ensured a pleasant surveying experience.
I especially appreciate the option to design website chatbots and then embed surveys to engage site visitors and gather precise data. It’s a powerful tool for creating interactive and conversational surveys that people genuinely enjoy responding to.
SurveySparrow offers a variety of pre-designed templates that cater to any survey purpose. Whether it’s boosting customer satisfaction, analyzing feedback, or optimizing user experiences, I always find a suitable template in its extensive library.
What you’ll like:
- Visual Workflows to automate actions triggered by surveys.
- A variety of survey formats, including chat-like conversational surveys, email surveys, and in-app surveys.
- Customizable templates to help users create professional-looking surveys quickly.
- Real-time reports and analytics to help you understand respondents’ feedback and track performance.
- Multi-language surveys to reach customers worldwide.
- Offline surveys to gather data without internet connectivity.
What you won’t like:
- Integration with other analysis tools is not that easy.
- Customization options are somewhat limited than other tools.
Pricing: Starts at $19/month.
In Case You Missed It: 12 Best SurveySparrow Alternatives With Pricing and Features
Which Is the Best GetFeedback Alternative?
The world of customer feedback and survey tools is constantly changing and evolving. And so, it’s crucial to consider other options besides GetFeedback.
These GetFeedback alternatives offer a broader spectrum of features and pricing options, ensuring you can choose the one that best fits your needs.
If you want to narrow the list, I’ve identified 3 top GetFeedback competitors, each offering unique advantages.
Option A: Qualaroo
Qualaroo offers excellent customization and flexibility, aligning surveys with your brand for a consistent customer experience. Moreover, its Sentiment Analysis feature provides deep insights into customers’ emotions from the written feedback.
Option B: Mopinion
Mopinion excels in multichannel feedback collection, gathering insights from websites, emails, and mobile apps. It offers dynamic reporting and robust customization options, making it a versatile choice for your feedback strategy.
Option C: QuestionPro CX
QuestionPro CX simplifies customer experience management. It offers real-time feedback measurement tools like NPS, CSAT, and CES to enhance customer satisfaction and reduce churn.
Overall, I think Qualaroo is the best GetFeedback alternative for most businesses because of its exceptional customization, user-friendliness, and powerful features.
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