Shivani Dubey

Author

Shivani Dubey

Author & Editor at ProProfs |

Shivani Dubey is a seasoned writer and editor specializing in Customer Experience Management. She covers customer feedback management, emerging UX and CX trends, transformative strategies, and experience design dos and don'ts. Shivani is passionate about helping businesses unlock insights to improve products, services, and overall customer experience.

Articles by Shivani Dubey

15 Best SurveyMonkey Alternatives in 2024

Eyeing for SurveyMonkey alternatives that are just as good or even better than SurveyMonkey? We’ve got you covered! SurveyMonkey is without a doubt an excellent survey solution and a top pick for tons of businesses out there. But that does not mean that there aren’t better alternatives out there.  We are going to give you...
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12 Best Net Promoter Score Software for 2024

Understanding the power of loyal customers is critical for any business. Why? This is because analyzing feedback from these customers provides vital insights into what works and what needs enhancement. Such insights are crucial for continuously refining strategies, products, and customer experiences. A key element in achieving this effectively is the selection of dependable NPS...
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Likert Scale Surveys: Why & How to Create Them (With Examples)

Among many survey types that either offer you qualitative or quantitative insights, the Likert Scale gives you the best of both worlds.  To best describe the Likert scale in brief, it’s a 5 or 7 point scale that collects qualitative data in the form of options that say“I agree” or “I disagree” and represents these...
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