Qualitative vs. Quantitative Research: How to Get the Best of Both Worlds
Learn about qualitative vs. quantitative research, how to collect feedback data for each research, how to use both and more to get the results you need
14 Best Live Chat Software for Customer Support (2026)
Are you searching for the best live chat software that meets your customer service and support needs? If that’s a YES, then you’ve landed on the right page. There are a lot of businesses that search for the best live chat software options in the market. That’s because they’ve understood the benefits it brings to...
15+ Best Help Desk Software Solutions in 2026
Finding the best help desk software for your business is not as easy as spotting the sun on a clear, bright day. You have to visit dozens of product websites, endlessly scroll through product reviews, decode pricing terms and conditions, consult your service experts, and whatnot. Moreover, with every company claiming their tool is the...
13 Must-Ask SaaS Customer Survey Questions for Startups to Drive Growth
There are different challenges present at every stage of a SaaS startup’s growth. If you’re a founder, you know that overcoming one hurdle only leads you to another, and another, and another. When you’re building a company, the roadblocks never end — they just change. But the good news is that keeping a keen eye...
Increase Your E-commerce Store User Engagement with Data-Driven Micro-Content
The competition among online stores is colossal, so they have to fight for a place in the sun. Сreative solutions are essential here to increase customer engagement. You can constantly fill your site with new content and try different promotion formats. And this can have its effect, but it may not be sufficient for online...
Never Ask the Wrong Question Again With Templates by Qualaroo
Today we’re thrilled to introduce our newest feature, Templates! With Templates, you can now ship your Nudges faster and more confidently than ever. A Baseline for All Your Future Nudges Templates by Qualaroo is a brand new way to create Nudges. Rather than starting from a blank screen, you can start off with question sets...
Understanding SaaS Churn: Methods, Metrics, Tips & Strategies
You probably have a firm grasp on some of the universal metrics of SaaS success: ARR, growth rate, churn rate, CAC, LTV, etc. There is no doubt that these are critical, but in many ways these metrics do not tell the whole story of “success”. So what’s the leading indicator that can give you a fuller picture of success? Your customers’ satisfaction.
Collect User Insights (Practically) Anywhere with Nudge for Prototypes
This post was written by Paulina Wójciak, CEO Qualaroo UX designers are under a lot of pressure to produce designs that add value to users’ lives. But without input from your users, it’s nearly impossible to design an experience that actually helps alleviate their pain points. If you’re pressed for time and/or don’t have the...
UX Designers: Use These Terms When Defending Your Design Decisions to Stakeholders
As a UX designer, getting your leadership to support your major projects can be as much about talking the talk as it is about walking the walk. As much value as your work may provide, you also have to know how to sell it in a world of competing priorities and looming deadlines. Every team...
Getting Executive Buy-In For Your User Research Tool
Even as UX design and user research are becoming a more prominent focus in today’s leading companies, it can still be tough to get executive leadership onboard with user research-related initiatives. We know the struggle. So if you are a UX professional or product manager, and it feels that your projects are constantly getting sidelined,...