Have a deep look into what gap analysis is & why you need to conduct it to improve your business. Discover how to identify improvement areas & boost productivity.
This article covers major survey errors with examples & the best way to avoid or resolve them. Read on to save yourself from these errors & make flawless surveys.
Learn how to calculate customer churn rate to get the data to control churn. Stop customers from leaving your business with the correct churn rate calculation.
Explore different types of customer intent with examples. Learn how to understand & capture users' purchase intent to improve SEO, page traffic, & conversions.
At the moment, one of the most popular and indicative KPIs is NPS(Net Promoter Score). An in-depth understanding of this indicator makes it possible to qualitatively analyze the opinion of the end consumer about your product. NPS surveys are an important part of any marketing campaign, but they require a lot of experience and knowledge....
Want to conduct a survey but wondering where to start? We’ve got you covered. Here’s how to do it: Identify your target audience Decide on the survey questions Add question branching Set triggers to pick the right moment to conduct the survey Choose the design and deploy the survey Analyze the results & take action...