Customer Stickiness: How to Measure & Improve It
The Net Promoter Score (NPS) has historically been the single key indicator of success for customer service teams across most industries.
10 Best Voice of the Customer(VOC) Tools to Measure Customer Experience
Having trouble sorting through a sea of Voice of Customer tools? Check out our comprehensive list of the best Voice of Customer software to try.
Churn Rate: What Is It and Different Ways to Calculate It
Learn how to calculate customer churn rate to get the data to control churn. Stop customers from leaving your business with the correct churn rate calculation.
How to Increase Response Rates with Survey Incentives
Learn what survey incentives are and how to use them to increase response rates - whether you are conducting a survey on your website or via email
8 Tips to Improve SaaS Customer Experience In 2024
These tips will help you improve your SaaS customer experience, break down knowledge silos, and increase customer loyalty.
Customer Lifetime Value – How to Calculate and Boost Your CLV
Learn how to calculate the customer lifetime value using various models. Drive long-term growth by strategizing as per the lifetime value of existing customers.
Customer Intent – How to Understand, Capture & Capitalize It?
Explore different types of customer intent with examples. Learn how to understand & capture users' purchase intent to improve SEO, page traffic, & conversions.
10 NPS Survey Best Practices to Follow in 2024
At the moment, one of the most popular and indicative KPIs is NPS(Net Promoter Score). An in-depth understanding of this indicator makes it possible to qualitatively analyze the opinion of the end consumer about your product. NPS surveys are an important part of any marketing campaign, but they require a lot of experience and knowledge....
15 Best UX Research Tools & Software for 2024
Explore our list of top UX research tools, complete with features, pros, cons, & pricing. Find the right UX research software to develop a user experience
10 Customer Feedback Strategies for SaaS Growth in 2024
Looking for the best market research tools to conduct market research? checkout this post and explore 12 best tools and software for market research