Qualaroo Editorial Team

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Qualaroo Editorial Team

Customer feedback & user experience management experts |

The Qualaroo Editorial Team is a passionate group of UX and feedback management experts dedicated to delivering top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your user experience improvement and lead generation initiatives.

Articles by Qualaroo Editorial Team

Last modified: March 20, 2024

Product Strategy 101: How to Create One With Customer Feedback

There are two types of products: The one that’s an instant hit among its target customers, and the other which isn’t and no one knows why. What separates them? Their product strategy (or lack of one). A good product strategy is your product’s backbone, driving everything from its vision, mission, business model, and features to...
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Last modified: March 20, 2024

Microsurveys: Your One & Done Solution for High Response Rate & UX

It doesn’t matter how awesome your product is or if you offer the best-in-the-biz user experience; long surveys are not customers’ cup of tea. You can’t expect a high response rate on your surveys if they demand a chunk of user time. More so, surveys with random questions without aim make the matter worse. So,...
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Last modified: March 20, 2024

Customer Pain Points: What Are They, How to Identify & Their Solutions

Wouldn’t it be magical if there was a product to ease major customer pain points within minutes?  Sadly, we don’t live in a perfect world.  Modern customers want to engage with a business that listens to them and works hard to resolve their pain points. But only if it were that easy to know what...
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Last modified: March 20, 2024

23 Customer Communication Tools For Positive Interactions 2024

It takes a lot to keep a business in good shape. And one key aspect of this is happy customers. Along with excelling at your primary services/products, the type of support and interactions you offer to the customers significantly impact their experience. From resolving major customer issues and small queries to understanding customers for delivering...
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Last modified: March 20, 2024

60+ Popup Survey Questions to Ask Your Visitors & Customers 2024

So you’re here to know what to ask your customers in the form of pop-up survey questions. But what good is a list if you don’t know when to ask such questions during a customer’s journey with you? Here you’ll find questions based on different touchpoints across the customer journey and the interaction type between...
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Last modified: March 20, 2024

24 Best Customer Experience Management Software & Tools in 2024

A positive and memorable customer experience has a huge impact on whether your customers will keep using your service in the long term or move onto your competitors.  Such customer experience encompasses a wide range of factors, from customer service interactions to personalization and user journey optimization. According to Gartner’s customer experience study, two-thirds of...
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Last modified: March 20, 2024

10 Best Customer Retention Software To Consider in 2024

Bringing new customers in is one thing and retaining them is a whole different story.  Everything from your website and mobile app to your product/service contributes to shaping the customer experience that determines how well you can retain customers. So, if you want to ace every interaction and give customers a reason to stay, you...
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