Customer satisfaction (CS) is not just a key but like a blockchain-protected passcode that will allow you to access success as long as you know how to use it.
SoftwareWorld Ranks Qualaroo Among Top Survey Software for 2020September 30, 2020
Qualaroo is proud to add one more feather in our cap: we have been ranked quite highly by the widely renowned SaaS review website, SoftwareWorld!
In the category “Best Market Research Software In 2020”, we were accorded 4th place, with the users appreciating our software’s ability to target the right audiences, carry out market analysis, and collecting user feedback. Our professionally designed templates got praised as well, as did our AI-powered Sentiment Analysis feature.
Hootsuite’s Jaxon Lam was quoted for this category. They used Qualaroo to “develop and completely redesign our branded landing page and validate our hypotheses. Qualaroo gave us a 16% lift in conversion at 98% statistical significance.”
In the category “Top Survey Software In 2020”, we achieved 6th place out of 18, garnering points for enabling our users to ask the right questions at the right time. This seemingly simple factor actually gives them in-context insights into customer satisfaction, user experience, and lead generation.
Belron’s Stephen Payne gave our survey software top marks because they used Sentiment Analysis to great effect for their company. They identified the reasons behind customers facing difficulties and sorted them out by improving their processes.
In the category “Best Customer Satisfaction Software In 2020”, Qualaroo was voted into 5th place by the users of Software World. They appreciated our suitability for businesses of all sizes, as evidenced by our client list that includes eBay, Udemy, Hootsuite, Art.com, Glassdoor, LinkedIn, and Twilio, among many others. Qualaroo’s user-friendly interface, AI-enabled reporting & analysis, and versatile templates got us to a great rank among stiff competition.
Vouching for Qualaroo, Lalamove’s Brian Garcia highlighted the importance of measuring customers’ happiness with any feature and letting the customer satisfaction guide the investment of time, effort and resources.
We’d like to take this opportunity and thank SoftwareWorld for bestowing Qualaroo with such great ranks in the various categorical Surveys of Best Software in 2020.
In-app feedback or users’ feedback is a prominent part of any app development process. As a developer, you get to know the flaws you have in your app, what users want, and what can be improved. Now, with the in-app feedback option, you give your app users the freedom of sharing their experience instantly.
The competition among online stores is colossal, so they have to fight for a place in the sun. Сreative solutions are essential here to increase customer engagement. You can constantly fill your site with new content and try different promotion formats. And this can have its effect, but it may not be sufficient for online stores and not persuade customers to purchase in your store. As opposed to classic content marketing, data-driven micro-content has performed well in recent years. It is an effective way to provide users with interesting and useful information, thereby increasing the value of an online store for customers.
In most cases, the ideal user journey and the actual user journey will differ, and getting users to follow through with the desired action will become almost impossible.
Measuring customer satisfaction is essential because happy and loyal customers are awesome assets for growing your business. Several ways exist to measure customer satisfaction and loyalty. One of the most trusted ways is calculating the widely prevalent benchmark figure: Net Promoter Score (NPS). It is highly regarded due to its simplicity, effectiveness, and ease-of-use.
The best way to ensure your survey feedback is legitimate and fits your purpose to the T is to make sure you survey the right candidates.
We are proud to announce that SoftwareSuggest, one of the largest independent software review platforms, has awarded Qualaroo as the ‘Best Value Software’ for Fall 2020.
Intuition can help in making business decisions but when it comes to understanding user behavior and conversions online, user experience research methodologies like A/B testing is what you go for. If you don’t test, you cannot know what is working and what isn’t for your users. And A/B testing helps you to determine that.
Qualaroo has been positioned as one of the best survey software companies of 2021 by the widely renowned SaaS review website, Digital.com!