CSAT surveys are the standard way to gauge the happiness of the customer with your product or service. They give customers a voice. CSAT data can be qualitative and/or quantitative. There are customer satisfaction survey designs that gauge the emotional CSAT on a figurative scale, as well as those that calculate definite numeric scores. But what kind of CSAT survey gets you reliable responses and data?
SoftwareWorld Ranks Qualaroo Among Top Survey Software for 2020September 30, 2020
Qualaroo is proud to add one more feather in our cap: we have been ranked quite highly by the widely renowned SaaS review website, SoftwareWorld!
In the category “Best Market Research Software In 2020”, we were accorded 4th place, with the users appreciating our software’s ability to target the right audiences, carry out market analysis, and collecting user feedback. Our professionally designed templates got praised as well, as did our AI-powered Sentiment Analysis feature.
Hootsuite’s Jaxon Lam was quoted for this category. They used Qualaroo to “develop and completely redesign our branded landing page and validate our hypotheses. Qualaroo gave us a 16% lift in conversion at 98% statistical significance.”
In the category “Top Survey Software In 2020”, we achieved 6th place out of 18, garnering points for enabling our users to ask the right questions at the right time. This seemingly simple factor actually gives them in-context insights into customer satisfaction, user experience, and lead generation.
Belron’s Stephen Payne gave us top marks because they used Sentiment Analysis to great effect for their company. They identified the reasons behind customers facing difficulties and sorted them out by improving their processes.
In the category “Best Customer Satisfaction Software In 2020”, Qualaroo was voted into 5th place by the users of Software World. They appreciated our suitability for businesses of all sizes, as evidenced by our client list that includes eBay, Udemy, Hootsuite, Art.com, Glassdoor, LinkedIn, and Twilio, among many others. Qualaroo’s user-friendly interface, AI-enabled reporting & analysis, and versatile templates got us to a great rank among stiff competition.
Vouching for Qualaroo, Lalamove’s Brian Garcia highlighted the importance of measuring customers’ happiness with any feature and letting the customer satisfaction guide the investment of time, effort and resources.
We’d like to take this opportunity and thank SoftwareWorld for bestowing Qualaroo with such great ranks in the various categorical Surveys of Best Software in 2020.
Many people, including some professional researchers, use the words survey and questionnaire synonymously. But, there is a difference between the two terms.
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