Qualaroo Editorial Team, Author at Qualaroo Blog - User Research and Customer Feedback Trends

Articles by Qualaroo Editorial Team

Last modified: August 28, 2025

Opinion Yes or No Surveys: Get Clear Answers Fast

In my experience, gathering insightful feedback can sometimes feel like pulling teeth. You need to understand your audience, but lengthy surveys often lead to low response rates and incomplete data. But as Leonardo Da Vinci said, “Simplicity is the ultimate sophistication.” That’s where yes or no surveys, also known as dichotomous surveys, come in. Yes...

Last modified: December 11, 2025

45+ NPS Survey Questions That Deliver Real Insights, Not Just a Score

I learned this the hard way: an NPS survey can make you feel confident right before it blindsides you. For months, I stared at a nice-looking score and assumed things were fine. They were not. The score hid the story because I was asking the wrong questions. If you want NPS to work for you,...

Last modified: August 26, 2025

How to Create a Survey That Yields Results: 12 Super Tips for 2026

Ever wondered why some surveys feel like a chore while others are a breeze? Imagine a survey that’s so engaging it feels like a conversation with an old friend. That’s the magic of a well-crafted survey. In today’s data-driven world, surveys are the secret to unlocking invaluable insights. Whether you’re seeking customer feedback or diving...

Last modified: January 16, 2026

NPS Alternatives That Capture CX More Accurately

Let’s be honest: NPS has been the go-to metric for customer experience for years. But as a customer experience pro who’s navigated the trenches of surveys and feedback for over a decade, I’ve realized it’s not a one-size-fits-all solution. NPS is great for a quick pulse check, but it often lacks depth. So, here is...

Last modified: January 16, 2026

Qualaroo Alternatives: Why You Should Switch to Qualaroo

Over the years, the landscape of user experience and feedback tools has broadened significantly, with Qualaroo and its alternatives leading the charge. In this blog, we’ll dive into the features of Qualaroo and its alternatives, offering a clear comparison of how they meet diverse business requirements and stack up against Qualaroo. Join us as we...

Last modified: January 16, 2026

Customer Thermometer Alternative Picks Worth Switching To

If you’re on the hunt for top-notch Customer Thermometer alternatives, you’ve come to the right place. In my extensive research, I’ve uncovered several standout tools that offer impressive features and powerful capabilities. Whether you’re aiming to enhance your customer feedback process or gain deeper insights, I’ve put together a list designed to guide you through...

Last modified: January 5, 2026

Create Anonymous Survey in Minutes: A Step-by-Step Beginner’s Guide

If you’ve ever tried to get honest feedback—from customers or your team—you know how hard it is. People hold back. They sugarcoat. And without the truth, you’re guessing your way through decisions. That’s why anonymous surveys have become one of my favorite tools. I first used them while scaling a SaaS business. Regular surveys weren’t...

Last modified: January 16, 2026

9 Best Product Management Software and Tools in 2026

Are you feeling overwhelmed by the complex task of managing your products efficiently? You’re not alone. Many business leaders struggle to find the right tools that align with their team’s workflow and enhance productivity. Choosing the best product management software can transform this challenge into an opportunity. With the right tools, you can streamline processes,...

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Last modified: August 26, 2025

9 Best Survey Tools to Collect Effective Feedback in Zendesk

Imagine a customer interaction that goes beyond resolving an issue – it sparks a conversation, fosters loyalty, and propels your business forward. This scenario isn’t a pipe dream; it’s the power of surveys harnessed effectively. As a seasoned customer service professional with a decade of experience, I’ve seen firsthand how the right survey tool can...

Last modified: January 16, 2026

In-App Surveys Done Right: When They Beat Email & SMS

With customers being the driving force, understanding their sentiment is more critical than ever for businesses aiming to enhance their products, services, and overall customer experience. Surveys are a pivotal tool in this quest, providing valuable insights directly from the users. However, the effectiveness of these surveys largely depends on the chosen communication channel. This...