10 Best Voice of the Customer(VOC) Tools to Measure Customer Experience
Having trouble sorting through a sea of Voice of Customer tools? Check out our comprehensive list of the best Voice of Customer software to try.
Survey vs. Questionnaire: Definitions, Differences, and When to Use
Many people, including some professional researchers, use the words survey and questionnaire synonymously. But, there is a difference between survey vs. questionnaire. In some cases, using these two words interchangeably isn’t a big deal because the context usually clears things up. However, in other cases, a slight mishap can impact the message. That’s why researchers,...
How to Measure Customer Satisfaction in 8 Quick Steps
Learn the eight key steps of how to measure customer satisfaction in 2022 and what to do with that data once you've captured it.
How to Ask For Feedback Without Annoying Your Customers
Discover how to ask for feedback from customers to collect actionable insights. Minimize survey fatigue and maximize excellent customer experience.
Qualaroo Named the Best Survey Software of 2024 by Digital.com
Qualaroo has been positioned as one of the best survey software companies by the widely renowned SaaS review website, Digital.com! In its list of Best Survey Software Companies of 2023, based on user feedback, and reviews, Qualaroo acquired a position in the top 10. The users acknowledged Qualaroo for its ease of use, impressive features,...
Creating a Customer Satisfaction Survey: Best Practices and More
One of the most important metrics that instantly show how well your customers are satisfied with what you offer is the customer satisfaction score or CSAT score. CSAT surveys are the standard way to gauge the happiness of the customer with your product or service. They give customers a voice. CSAT data can be qualitative and/or quantitative....
23 Tips to Improve Mobile App Conversion Rate in 2023
Conversion rate is the indicator of your app’s effectiveness in the market and can guide you towards your goal. Mobile apps took over the world even before the global pandemic. In 2018, total app revenue was calculated to be a staggering USD 108 billion. According to BoA, the number is expected to grow double by...
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