They are easy to answer and don't take much time. Plus, since these questions offer specific choices to the respondents, it makes them easier to analyze. Some of the closed-ended question types are:
Let's say you use a website satisfaction survey question with a Likert scale whose response anchors range from 'very dissatisfied' to 'very satisfied,' make sure you use the same scale order throughout the survey. It ensures that the customers don't get confused and makes it easier for you to analyze the responses.
Add a small giveaway at the end of the survey. It can be a discount, free shipping code, personalized survey result, e-book, free trial, or something similar. It is a very effective strategy to increase the response rate of the surveys.
Yes, we are repeating it because it is that important. Testing helps you weed out unseen issues or mistakes in your survey. It makes sure that the data you collect is true and free of bias
A progress bar shows the respondents how much distance they have covered. It reduces visitors' tendency to get annoyed and leave the survey without finishing it.
Visual aids such as images or videos help respondents jog their memory and respond better to the questions. If you want to know their views on some idea, present it via an image, video, a chart, etc., so they can visualize it themselves and give accurate feedback.
The Beginner’s Guide to Conversion Rate Optimization (CRO) is an in-depth tutorial designed to help you convert more passive website visitors into active users that engage with your content or purchase your products.
With a 30% or higher response rate, every product owner should be asking their customers these questions.
Whether you are developing a new product or have been selling the same one for years, you need user feedback.