The best way to ensure your survey feedback is legitimate and fits your purpose to the T is to make sure you survey the right candidates.
SessionCam + QualarooApril 13, 2017
Qualaroo now integrates with SessionCam! SessionCam analyzes customer interaction on your website and automatically identifies potential barriers to conversion. SessionCam offers a wide variety of tools, ranging from the ability to identify where customers struggle on your site via session replay and heatmaps, to sophisticated recommendations that automatically identify the highest value issues to optimize on.
Our SessionCam Integration allows Qualaroo customers to associate SessionCam sessions and recordings with Qualaroo responses. Data comes in as a Custom Property called “SessionCam Session” with the URL to that session attached, allowing Qualaroo customers to replay what their website visitors did prior to responding to their Qualaroo survey.
Setup is as easy as navigating to Site Settings in your Qualaroo Dashboard and checking the Record Qualaroo Events in FullStory box.
Let’s say you want to target a Qualaroo survey to a specific page element that you suspect customers are struggling with. With our SessionCam Integration, not only do you get to collect feedback via your Qualaroo survey, you can go back and view the user’s session prior to, during, and after they interact with your survey– providing you with a complete picture of your users’ overall site experience.
If you’re on a Growth, Turbo Growth or Enterprise plan and interested in putting this new integration to work, just drop us a line at firstname.lastname@example.org!
We are proud to announce that SoftwareSuggest, one of the largest independent software review platforms, has awarded Qualaroo as the ‘Best Value Software’ for Fall 2020.
Intuition can help in making business decisions but when it comes to understanding user behavior and conversions online, user experience research methodologies like A/B testing is what you go for. If you don’t test, you cannot know what is working and what isn’t for your users. And A/B testing helps you to determine that.
Qualaroo has been positioned as one of the best survey software companies of 2021 by the widely renowned SaaS review website, Digital.com!
CSAT surveys are the standard way to gauge the happiness of the customer with your product or service. They give customers a voice. CSAT data can be qualitative and/or quantitative. There are customer satisfaction survey designs that gauge the emotional CSAT on a figurative scale, as well as those that calculate definite numeric scores. But what kind of CSAT survey gets you reliable responses and data?
Many people, including some professional researchers, use the words survey and questionnaire synonymously. But, there is a difference between the two terms.
Qualaroo is proud to add one more feather in our cap: we have been ranked quite highly by the widely renowned SaaS review website, SoftwareWorld!
Criticism is the best gift your company can receive.